Customer Success Operations

Customer Success Tel Aviv, Israel


Description

The Semperis Story

Semperis combines world-class expertise and patent-pending, leading-edge technology to deliver identity-driven enterprise protection. Our customer-vetted technology, trusted around the globe, empowers clients and ensures the integrity and continuity of their digital infrastructure and operations. Semperis’ directory services protection platform provides a fully orchestrated Active Directory Disaster Recovery solution, total visibility into directory services modifications, granular restores, and speedy remediation of Active Directory disasters.

People First Culture

Semperis puts people first. From our customers and partners to our culture of engineers and experts, we understand that people are our assets. You will work alongside world-class thought leaders, distinguished engineers, and top technology experts from around the world in a culture that champions strategic vision, actualized expertise, intelligent and precise solutions, and continuous innovation.


 

 

Who we are looking for:

We are looking for an operations analyst officer who is looking to work in a startup and build processes from the ground up as well as continuously improve existing tools and processes. This is a challenging and interesting position, will perfectly suit an Independent and self-motivated person, how enjoys using his sharpened problem-solving skills and seeks to work in a team environment cross-functionally.


Responsibilities

  • Initiate, manage and support internal CS projects and processes such as the customer community, support’s on-call rotation, etc.
  • Support and CS systems administration, external integrations, reports, dashboards, and workflows
  • Support the Customer Success team in driving renewals and gross retention processes.
  • Perform ad-hoc analysis to support business decisions.


Requirements

  • 2-4 years of experience in a similar role.
  • Proficient knowledge of MS Office (Word, Excel, PPT).
  • Project management skills – a significant advantage.
  • Ability to work efficiently with different levels in the organization (VPs, directors, managers, and individual contributors)
  • Hands-on experience and knowledge of CRM systems, preferably Salesforce
  • Exceptional verbal and written communication skills in Hebrew and English
  • Degree in Industrial Engineering or related field - advantage


Semperis is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.