Customer Service Agent (Part-Time) - Day / Remote (Eastern Time)

Support à la clientèle / Customer Support Montreal, QC


Poste chez Seedbox Technologies

Customer Service Agent (Part-Time) - Day / Remote (Eastern Time)

Top 5 reasons why you want this job:

  1. Competitive pay structure: $16.50 + commissions. 
  2. We cultivate trust and respect within an open-minded, diverse and welcoming team.
  3. You will be a key part of contributing to the company revenue goals and reward system.
  4.  Training is adapted to the individual with open and honest communication - setting you up for success in an ongoing development culture
  5. You will have the opportunity to learn about our business and grow within Seedbox. 

What type of challenges awaits you at Seedbox?

  • You build relationships with clients via live chat, email, and phone (inbound upselling, product recommendations, billing inquiries, basic technical assistance, and more);
  • You offer customized solutions to keep our customers happy to stay and increase retention;
  • You use your expertise and genuine interaction to capitalize on sales opportunities;
  • You work as a team to achieve goals and ensure high levels of service and quality.

Do you see yourself in the character described below? If so we want you at Seedbox…

  • You possess excellent English spoken and written skills (French and other languages are an asset);
  • You are well set up and like to work from home:  Designated private & quiet area, high speed hard-wired internet and a webcam for training and meetings;
  • You have a great track record within a customer service environment and find sales fun and motivating;
  • You are able to manage multiple responsibilities simultaneously (chat / phone/ email);
  • You are familiar with online streaming services and web browsers;
  • You can type fast enough to keep up multiple conversations;
  • You are available 24 hours (3 days)/week, to start between 8 - 9 am (Eastern time) and available during the weekends;
  • Your available for training 9- 5 pm EST Monday - Friday for 4 - 6 weeks for training before transitioning into my shift 
  • You are known for your impeccable punctuality and positive attitude.
Wow, honestly you really do sound amazing.

Not convinced yet? Take a look at these awesome perks!

-Full group benefits (dental, health and vision)
-Extra 5 paid personal days
-Group RRSP to which Seedbox currently contributes up to 3% of your annual salary;
-Casual dress code
-Seedboxer Performance Bonus Program
-And more!

We can’t wait to welcome you, so apply today!