Desktop Support Technician 3
Description
Security Finance is hiring a Desktop Support Technician 3!
In this position you will support and maintain the organization’s desktop computing environment. Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and associated equipment
As Desktop Support Technician, you can expect to:
Provides level 3 support for Company-maintained computer systems and services; resolves complex problems requiring system and technical knowledge; delivers services to meet internal customer expectations and needs
- Deploys software and hardware in adherence to established procedures and processes; assists in developing improvement initiatives
- Assists in ensuring appropriate level of security is implemented for Company-maintained computer systems; monitors environment for security issues; advises IS Management of breaches; ensures adherence to Company security standards
- Documents key information in IS ticketing system
- Prompt and regular attendance is required
You could be a great addition as Desktop Support Technician, if you have:
- 4-6 years of experience in PC support role
- Proven customer service skills
- Excellent verbal and written communication skills (Spanish bilingual is a plus)
- Ability to work flexible hours and with others in stressful situations
- Working knowledge of computer based systems, tools, and processes
- Strong hardware and software troubleshooting skills
- Experience with the following Microsoft technologies
- Experience supporting end users in an enterprise environment
We offer:
- TOP-of-the-line training - We are committed to helping you build a solid foundation and do your job to the best of your abilities
- An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
- Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
- Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story.
We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good stewards of our community, helping neighbors in times of need, and treating customers with the respect they deserve.
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate