Supervisor - Middle Tennessee

Branch Operations Sparta, Tennessee

Apply

Description

Locations: Chattanooga, Cookeville, Crossville, Jamestown, Kimball, Lafayette, Lebanon, Livingston, McMinnville, Sparta, Tullahoma
Candidates must currently live in or be willing to relocate to the assigned area. Relocation assistance may be available. 

Job Summary

Under limited supervision, coordinates and directs the workflow of a territory of 10–12 community-based branches that primarily provide traditional personal installment loans. Ensures compliance with company processes and policies while meeting established objectives for profitability and sustainable growth. Trains, develops, and guides branch employees using effective communication and leadership skills.

Job Duties and Responsibilities

Ensures Branch Objectives Are Met

  • Assists in setting objectives for branches
  • Implements appropriate sales, lending, and collection procedures
  • Develops and recommends business strategies to drive growth and profitability in the face of shifting consumer and regulatory behavior
  • Continuously reviews locations and markets of existing branches, suggesting changes when needed
  • Evaluates branch performance and applies established processes where needed
  • Ensures company compliance with state and federal regulations, laws, and all company policies and procedures, including monitoring and reporting fraud and non-compliance

Builds and Leverages a High-Performing Sales and Customer Service Team

  • Ensures all timekeeping edits, personnel record updates, and training assignments are completed within required timelines
  • Creates a positive team environment, prioritizing employee development and retention, including continuous coaching and feedback
  • Performs onsite and remote written visits and personnel evaluations
  • Follows up with coaching visits and corrective action in a timely manner
  • Identifies and supports employees with the desire and ability to advance within the company

Recognizes Business Trends and Exercises Sound Decision-Making

  • Uses available data and company reports to make decisions and solve problems effectively

Develops and Maintains Business Relationships

  • Collaborates with Operational and Corporate Office personnel
  • Recognizes when to work independently, with state leadership, or with corporate personnel to resolve various disputes
  • Acts as a liaison between branch personnel, corporate personnel, and upper management
  • Partners with the Talent Management Department to assist in selection, onboarding, and training of new employees

Maintains High Customer and Employee Satisfaction, Accountability, and Retention

  • Takes ownership of all activities within the territory
  • Investigates, reports, and helps resolve internal and external complaints in a timely manner

Job Requirements

  • Completion of the SFC Supervisor Trainee Program and 2–3 years as a branch manager, OR equivalent external experience managing/supervising multiple locations
  • Ability to travel daily within the defined territory, with occasional overnight stays and/or work remotely as business needs dictate
  • Effective communicator with experience in coaching, collaboration, and conflict management
  • Ability to effectively utilize MS Office, including Word and Excel
  • Prior customer service, sales, training, industry, and management experience
  • Valid driver’s license and daily access to a reliable automobile for business use
  • Ability to obtain licenses, certifications, and/or governmental approval to provide ancillary products and services, such as insurance or tax preparation; must maintain IRS suitability
  • Ability to analyze data, identify trends, diagnose root causes, and propose solutions
  • Driven to continuous self-development
  • Strong business acumen with an adaptive leadership style
  • Ability to balance strategic thinking with operational delivery
  • This position is subject to a background check for convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.

Physical Requirements

  • Frequent travel within the territory
  • Regular use of computers, laptops, smartphones, and office productivity equipment (e.g., calculator, copy machine, printer)
  • Ability to drive as part of daily job functions
  • Requires the ability to communicate verbally and in writing

Educational Requirements

  • High school diploma or equivalent required
  • Associate or Bachelor’s degree preferred
Please note: The omission of specific statements does not preclude Management from assigning additional duties not listed above.
 

Apply Apply Later
← Back to Current Openings

Share

Similar Jobs

{{ job.title }}