Seaboard Marine Careers

Description

• 401(K) Retirement Saving Plan w/ Employer Match
• Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
• Tuition & Certification Reimbursement
• Paid Time Off – (15 Days; prorated before 1st year)
• Parental Leave
• Paid holidays

• Two (2) years of customer service and/or sales support experience.
• High school diploma or equivalent.
• Ability to read, write, and speak English effectively, at an intermediate to advanced level, in a business environment. Must possess strong communication skills to secure new developing business.
• Intermediate computer skills in programs such as MS Word, Excel, and Outlook.
• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with demanding customers and fellow employees.
• Must have organizational and time management skills with the ability to prioritize, meet deadlines, and respond to common inquiries promptly.
• Must be detail oriented.
• Ability to work in a goal-oriented team, multi-task, and function comfortably in a fast-paced environment.
• Flexibility towards adapting to changing market trends and conditions.
• Ability to think logically, follow instructions, and make sound decisions within established systems and procedures.
• Flexibility to attend industry events, conferences, trade shows, and accompany Account Executives on customer visitation as required by sales management.
• Ability to travel domestically if necessary.
• Flexibility to work extended hours, holidays and/or weekends.

• Ability to read, write, and speak Spanish at an intermediate level in a business environment.
• Experience in ocean transportation or related industry.

• Oversee the overall performance and progress of assigned accounts with a focus on maintaining and generating business.
• Foster strong business relationships and achieve a high level of customer satisfaction.  
• Maintain a close line of communication with sales staff, commercial divisions, agencies, and domestic/overseas offices, to secure and develop new business, and ensure a high-quality service.
• Plan and manage an active call cycle with all account base within the area of direct responsibility, in accordance with the standards and directives of management.
• Properly manage service contracts under the assigned portfolio and process renewals based on time criteria set by sales management.
• Responsible for maintaining customer records updated according to Sales Standards and Procedures (i.e. account profiles, corporate and sales hierarchy, contact information, etc.).
• Receive, research, and respond to customer inquiries and requests promptly and efficiently.
• Problem-solving on behalf of customers and Account Executives.
• Support sales objectives as set by management in accordance with specific company goals and directives.
• Focus on supporting Account Executives and generating new business by analyzing sales leads, dock reports, reviewing competitor statistics, and manifest reports., targeting key and/or new accounts.
• Keep abreast of tariff changes, including new regulations and changes in rate applicability. Maintain a proactive line of communication with the Pricing departments and domestic/overseas offices on related issues.
• Utilize all designated resources and tools in the daily job functions (i.e. Stars Tariff Retrieval System, Sales & Marketing Revenue Reports, Trade Database, etc.).

• Keep management informed of any issues concerning areas of responsibility.
• Attend department meetings, as well as occasional trade shows, industry events, and/or in-person offsite meetings with customers.
• Perform related duties as required by management.

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

• While performing the duties of this job, the employee is regularly required to use his fingers.   
• The employee is continuously required to talk and/or hear.   
• The employee is continuously required to sit, stand, or walk.
• The employee must occasionally lift and/or move up to 10 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

• Exposed to indoor office environment and controlled temperature.
• Occasional exposure to outdoor environment and temperatures, when attending events, trade shows, and accompanying Account Executives to visit customers.
• The noise level in the work environment is usually moderate to busy due to phone in open cubicles.

• We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to [email protected]   
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.