Public Safety Technology Specialist
Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technological environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on X and LINKEDIN.
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
The Public Safety Technology Specialist is responsible for executing large, complex information technology project work, from the planning phase through project close-out. This person will be tasked with installing, configuring, and troubleshooting applications in the Public Safety industry, specifically, Computer Aided Dispatch (CAD) and Mobile systems supporting Law Enforcement, Fire Protection Services, and Emergency Medical Services (EMS).
This is a technical role that requires in-depth knowledge of software delivery.
Responsibilities
- Working at the direction of the Project Manager, the person will be responsible for delivering project tasks including:
- Installation
- Configuration
- Functional Requirements Definition
- Testing
- Training
- Troubleshooting
- Prepare internal and external reports pertaining to project status
- Complete intermediate database administration activities
- Ensure quality standards and proper compliance with client rules and regulations
Requirements
- Minimum of 7 years’ relevant experience working within or consulting Public Safety Organizations
- Proven working experience implementing, configuring, or managing CAD, Mobile, or RMS systems
- Travel as required, estimated at 25% - 50%
- Intermediate/Advanced Experience with MS Office Products (Word, Excel, PowerPoint, MS Project, SharePoint)
- Subject Matter Expert in CAD, RMS, Mobile, and other public safety systems
- Intermediate IT knowledge including database management, networking, and virtualization
- TCP/IP, UDP, HTTPS, Serial, etc
- Basic understanding of cloud technology
- Understanding of all facets of the project development lifecycle
- Detail-oriented and organized with excellent time management skills
- Strong communication and interpersonal skills; ability to create and maintain strong client and team relationships
- Must be able to gain CJIS certification or pass background checks per client requirements
- Knowledge of Hexagon’s OnCall or I/CAD products a plus
- Experience with GIS is a plus
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.