Business Analyst
Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
The Business Analyst will work under the direct supervision of a Project Manager or with Subject Matter Experts (SMEs) to understand business and technical requirements and work with other SMEs to gather system requirements, document business process workflows, and assist with project coordination (e.g., planning, deployment, and reporting) on new technology projects. This individual will also assist with ensuring that project deliverables meet client standards and expectations. The general focus for this Business Analyst position will be on product procurement and implementation of Commercial-Off-the-Shelf (COTS) systems. The successful candidate may work on multiple projects simultaneously and be a team player.
Responsibilities
- Assist with identifying and documenting operational and technical requirements through customer interviews, workshops, and review of project documentation.
- Ability to assess, document, and communicate current and future processes and methods.
- Support business and technical function analysis and process mapping.
- Develop new process documentation.
- Develop and/or update user and system maintenance documentation.
- Create and present reports or presentations as requested by the Project Manager.
- Perform data analysis to identify issues, trends, and opportunities to improve processes.
- Facilitate the development of testing scripts and user acceptance testing processes.
Requirements - Mandatory
- Possess a Bachelor’s Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
- Minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design.
- Minimum of five (5) years of experience that includes running workshops to identify needs, requirements, processes, or priorities.
- Minimum of five (5) years of experience with creating test plans and validation of
- software and/or hardware solutions.
- Minimum of five (5) years of experience developing, coordinating, and implementing methodology and scope for multiple complex projects.
- Minimum of five (5) years of Gap Analysis experience with strong analytical and research techniques to identify gaps and inconsistencies within existing practices.
- Minimum of five (5) years of experience performing requirements analysis, documentation, and quality assurance for each deliverable.
- Strong skills in Microsoft Office (Excel, Word, PowerPoint, Visio, and Project).
- Knowledge of principles and practices of project management and organization change management.
- Proven analytical and problem-solving background.
- Strong oral and written communication skills to assist with development of project deliverables and participate in client presentations.
- Ability to work independently at a high level of accuracy with great attention to detail.
Requirements - Desirable
- Experience with large-scale projects in a public safety environment.
- Experience in a Law Enforcement dispatch environment.
- Experience with Computer Aided Dispatch/Mobile applications, audio recording systems, 9-1-1 systems, and radio communications systems.
- Exposure to current and emerging Next Generation (NG) 9-1-1 technologies.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.