Apprentice (ServiceNow & Power BI)
Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technological environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on X and LINKEDIN.
SDI’s client is a forward-thinking organization specializing in enterprise software integration and digital workflow automation. We empower cross-functional teams to deliver innovative solutions using platforms like ServiceNow and Power BI. Our collaborative environment supports learning and growth for early-career professionals eager to bridge business needs with technical delivery. This is a hybrid position reporting on-site 3 days/week.
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
The Apprentice – ServiceNow & Power BI Liaison supports cross-functional teams working with ServiceNow and Power BI. This role offers hands-on experience in Agile project management, solution design, and stakeholder communication. The apprentice will learn to bridge business requirements with technical delivery, gaining exposure to enterprise software integration and digital workflow automation.
Responsibilities
- Collaborate with ServiceNow product teams (both onshore and offshore) to understand requirements and design effective solutions.
- Act as a primary liaison between ServiceNow product teams and the Power BI development team, ensuring clear communication and alignment of goals.
- Translate ServiceNow product roadmaps into actionable Features and User Stories for development teams.
- Manage Features, User Stories, and Defects using Agile work item management tools (primarily Azure DevOps, but open to other platforms).
- Communicate project status, updates, and blockers to relevant stakeholders through written and verbal channels.
- Participate in training programs focused on ServiceNow, Power BI, and Agile project management.
- Work alongside experienced professionals and mentors to develop technical and business skills.
- Gain exposure to enterprise software integration and digital workflow automation.
Requirements
- Exposure to ServiceNow and/or Power BI platforms (experience is a plus, but not required).
- Familiarity with Agile methodologies and work item management (must be comfortable using Azure DevOps or similar tools).
- Strong communication skills, both written and verbal.
- Ability to work collaboratively in a team environment and interface with diverse stakeholders.
- Willingness to learn and adapt in a dynamic, technology-driven environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.