ServiceNow Architect
Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on X and LINKEDIN.
- Strategy and Advisory
- Own and drive technical governance and platform health strategy, including upgrade planning, platform architecture standards, and long‑term technical roadmaps.
- Leadership, Mentoring & Workshops
- Lead and mentor ServiceNow Developers and Business Analysts—fostering best practices, sustainable code, and business-aware solutions.
- Facilitate architectural workshops and design authority forums to align technical designs to business strategy.
- Business-Value Thinking & Communication
- Translate technical complexity into business value and ROI narratives—demonstrating how design decisions support objectives, sustainability, and upgrade readiness.
- Aligning to business outcomes, ensuring viability and stakeholder understanding.
- Governance & Platform Health Metrics
- Monitor platform health indicators, assess technical debt, lead remediation efforts, and ensure adherence to leading practices.
- Upgrade Strategy & Documentation
- Define and execute ServiceNow upgrade strategies with minimal business disruption, document architecture, runbooks, and operational models.
- Follow contracted requirements for reporting and SLA adherence and implement ServiceNow to meet those requirements.
- Customize ServiceNow configurations, including custom scripts
- Developing user-friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services
- Organizing and prioritizing development effort, interfacing with stakeholders, providing timely status to management
- End-to-end management of the ServiceNow platform, including administration of all components, configuration management, knowledgebase and libraries management, reporting, interfaces, licenses, portals, and the overall health of the platform
- Utilizes available programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to the technical code documentation
- Implement the core integration components (LDAP, SSO, Discovery, MID Server, etc.)
- Integrate ServiceNow application(s) with third-party systems/applications via APIs
- Collaborate on the evaluation, recommendation, adoption, business readiness, and implementation of ServiceNow technology solutions across the organization
- Support data migration as needed: Implement and maintain ServiceNow portal pages
- Perform system and integration testing with sample and live data
- Knowledgeable in ServiceNow modules: Service Catalog Management, Incident Management, Change Management, Problem Management, Service Request Management, Knowledge Management, Asset Management, Discovery and CMDB, and Self-Service Portal
- Interfaces with SCCM and other IT management tools
- 4-year college degree preferably in Computer Science or Engineering and/or relevant professional experience
- 5+ years hands-on development with ServiceNow; track record in architectural leadership and business alignment.
- Certifications: Architect or higher (e.g., CTA preferred), CSA/CAD, ITIL.
- Deep technical skills across ServiceNow modules and integrations.
- Proven ability to articulate technical tradeoffs in business terms and lead governance.
- Leadership in developer mentorship and workshop facilitation.
- 5+ years of ServiceNow experience including Domain and Integration expertise.
- Hands-on experience with the modules listed above.
- Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
- Experience deploying and building out a new instance of ServiceNow and/or implementing new modules into existing ServiceNow environments
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.