ServiceNow Technical Architect
Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on X and LINKEDIN.
- A Competitive Salary range: $135,000 - $150,000/year plus Commission
- Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
- Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!
- Strategy and Advisory
- Define and guide technical governance, platform architecture standards, health metrics, upgrade planning, and long-term roadmaps for platform sustainability.
- Leadership, Mentoring & Workshops
- Lead and mentor development teams and business process experts, fostering best practices in coding, solution design, and stakeholder engagement.
- Facilitate workshops for requirements gathering and architectural alignment to ensure technical solutions map to business needs.
- Business-Value Thinking & Communication
- Translate complex technical designs into business-focused value and ROI, demonstrating how design architectural decisions support objectives and upgrade readiness.
- Align deliverables to measurable business outcomes, driving stakeholder understanding and solution viability.
- Governance & Platform Health Metrics
- Monitor platform health indicators, assess technical debt, lead remediation initiatives, and enforce leading practices to sustain platform quality.
- Upgrade Strategy & Documentation
- Develop and execute upgrade strategies that minimize business disruption, while documenting architecture, runbooks, and operational models.
- Delivering hands-on expertise in one or more ServiceNow module suites: CSM, ITSM, ITAM & CMDB, ITOM, Now Assist, FSM, SPM, SecOps, or IRM.
- Integrating ServiceNow with third-party systems using SOAP and REST APIs for data exchange and process automation.
- Implementing core integration components such as LDAP, SSO, Discovery, and MID Server to enable seamless connectivity and automation.
- Ensuring ServiceNow implementations deliver solutions that meet contracted requirements and obligations.
- Customizing ServiceNow through advanced configurations and scripting to enable tailored functionality.
- Organizing and prioritizing development activities, interfacing effectively with stakeholders, and providing timely project updates to management.
- Designing user-intuitive catalog items and developing orchestration workflows, including Content Management and Web Services integration.
- Communicating technical tradeoffs in business terms and leading governance initiatives for solution alignment and risk mitigation.
- Providing leadership through developer mentorship and by facilitating technical and architectural workshops.
- Demonstrating proficiency in programming standards, methodologies, and languages, while maintaining detailed technical documentation.
- At least 5 years of hands-on ServiceNow development experience.
- 5+ years of ServiceNow consulting and implementation (C&I) expertise, including domain separation (a plus) and complex integrations.
- Proficiency in ServiceNow scripting (such as Business Rules, UI Pages, and UI Macros).
- Experience deploying new ServiceNow instances and implementing new modules within existing environments.
- Certifications: Certified Technical Architect (CTA) preferred; one or more of the following are also strongly valued—Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in two or more tracks, and ITIL Foundation (v3 or v4)
- Bachelor’s degree (preferably in Computer Science, Engineering, or a related field) or equivalent professional ServiceNow experience.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.