Entry-Level Desktop Support Specialist

Location: Chicago, IL (O'Hare & Midway Airports)
Schedule: Monday - Friday | 2:00 PM - 10:00 PM
Employment Type: Full-Time
Hourly Rate: $21.15 - $24.04 per hour

About SDI Presence

SDI Presence LLC is a leading IT services and consulting firm helping organizations advance toward secure digital enterprises. For more than 30 years, SDI has delivered cloud infrastructure services, application modernization, managed services, consulting, and workplace technology solutions to airports, utilities, government agencies, and commercial organizations across the United States.

Position Overview

SDI Presence is seeking an Entry-Level Desktop Support Specialist to provide hands-on technical support in a fast-paced airport environment. This role is ideal for candidates looking to build a career in IT and gain experience with desktop deployment, workstation imaging, hardware and software troubleshooting, and end-user support.

The Desktop Support Specialist will be responsible for deploying, maintaining, and troubleshooting workstations and peripherals while delivering excellent customer service to end users. This position reports directly to the Senior Desktop Lead.

Compensation & Benefits

SDI Presence offers a competitive compensation and benefits package, including:

• Hourly rate of $21.15 - $24.04
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) with Company Match
• Wellness Program
• Paid Time Off (PTO)
• Professional Development and Certification Opportunities

Key Responsibilities

• Provide first-level technical support for hardware, software, and workstation-related issues.
• Install, configure, deploy, and connect desktop computers, laptops, and peripheral devices.
• Assist with workstation deployments throughout airport facilities.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support workstation imaging, rebuilds, and new system deployments.
• Perform routine system monitoring and operational support activities.
• Monitor application performance, system logs, and software statistics.
• Maintain accurate technical documentation, procedures, and operational records.
• Document incidents, requests, and resolutions within the help desk ticketing system.
• Submit and track change requests when required.
• Collaborate with internal IT teams, vendors, and end users to resolve technical issues.
• Support hardware break-fix activities and coordinate with third-party vendors.
• Participate in project-based initiatives and technology rollouts.
• Continuously develop technical skills through training and certification opportunities.

Required Qualifications

• Minimum six (6) months of hands-on experience setting up, deploying, or disconnecting workstations; or a strong interest in pursuing a career in Information Technology.
• Knowledge of desktop hardware, software installation, and application configuration.
• Familiarity with Windows operating systems and desktop support concepts.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Strong organizational and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to customer service.
• Ability to pass a background check required for airport access.

Preferred Qualifications

• Experience with desktop imaging and deployment tools.
• Help desk or technical support experience.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Experience using ticketing systems and documenting technical issues.
• CompTIA A+ certification or pursuit of IT certifications is a plus.

Work Schedule & Location Requirements

• Must be available to work Monday- Friday, 2:00 PM - 10:00 PM.
• Must be available for overnight, weekend, and holiday coverage based on business needs.
• Must be able to perform routine and emergency PC maintenance outside of standard business hours.
• Must be able to work onsite at both Chicago International Airports:
  • O'Hare International Airport
  • Midway International Airport

Equal Opportunity Employer

SDI Presence is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected status under applicable federal, state, or local law.