Field Service Technician
Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
The Field Service Technician is responsible for the installation, service, and maintenance of computer-based integrated electronic security systems including access control, video, camera, intrusion detection, intercom, and other alarm systems.
The Field Service Technician is responsible for the installation, service, and maintenance of computer-based integrated electronic security systems including access control, video, camera, intrusion detection, intercom, and other alarm systems.
Responsibilities:
- To repair, operate, install, test and troubleshoot integrated and complex electronics systems
- Maintain electronic security systems for access control, CCTV, and Intrusion Detection
- Collects, Maintains, and updates asset data for client operations
- Follows company policies and procedures
- Creates documentation for project activity audit trail
- Troubleshoots minor problems
- Assists in research for solutions to minor problems
- Pursues continuous learning and shares knowledge with others
Requirements:
- Knowledge of the principles of electricity and electronics
- Basic knowledge of generally accepted technical (electronic) theory
- Basic Understanding of Video Management Systems
- Electronic System Installation; and troubleshooting skills-specifically access control, intrusion and video systems
- Familiar with installing low voltage cabling and conduit for access control, intrusion and video systems
- Basic knowledge of networking hardware
- Must have a driver's license in good standing and be able to pass a written driving test for airport driving.
- Ability to operate various lift types, such as scissor and boom, is a plus.
- Required to work on call and extra hours as needed at both O'Hare and Midway Airports
- Demonstrate good analytical capability and current technical knowledge
- Ability to interpret and work from blueprints, drawings, wiring diagrams and technical documentation
- Good Interpersonal and organizational skills
- Familiar with Microsoft Office Applications (Word, Outlook, Excel, etc.)
- Able to interact with others in a team environment
- Good analytic ability
- Open-minded/willing to learn – good attitude, as this is a client-facing position.
- Required to work on-call and extra hours as needed
- Must demonstrate the ability to work independently or as part of a team
- Must pass approval procedure for IDFPR PERC
- Must pass approval for airport badge
- Must pass approval for Custom and Border Protection airport access
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.