Clinical Performance Program Manager

Provider Services North Miami Beach, Florida Reference ID: JR5859-POS019874


At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
  • Strong track record of providing excellent work/life balance
  • Comprehensive benefits package and competitive compensation
  • Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
What you'll be doing:
The Clinical Performance Manager is responsible for the clinical performance oversight and on-site operational management of the SCP Health Hospital Medicine program. The Clinical Performance Manager, in partnership with the Medical Director, will be the primary point of contact with the hospital, collaborating directly with the Chief Executive Officer, other key leaders and support staff to manage hospital medicine operations, quality, safety, patient experience, provider well-being, and provider/provider group performance.
  • Represent SCP Health, patient services, and the Hospital to ensure retention of existing referral sources, grow new referrals and volumes by enhancing client, PCP, Patient and Provider Satisfaction, as well as Quality Case Management, Emergency Department, and other facility relations.
  • Support training coordination and orientation process of new office staff, and all patient care providers including, but not limited to, maintaining current orientation packets, obtaining computer access and any facility specific training.
  • Participate in physician interviews and coordinate with the Staffing Operations team to ensure applicants meet with the medical directors and tour all facilities of interest.
  • Act as a professional representative in dealing with all levels of hospital and staff personnel and promote communication within the hospitalist team and with hospital staff, patients/families, caregivers, administration, nursing staff, referral sources, care management, and SCP Health corporate team members.
  • Serve in support of the Medical Director as point person and liaison for the program.
  • Ensure accomplishment of organizational and program goals by maintaining and cultivating collaborative relationships with key personnel.
  • Monitor onsite performance, operational challenges, and share recommended strategies for improvement and efficiencies to the VP of Clinical Performance Improvement and the Field Operations teams.
  • Oversee daily practice operations and support the needs of the program related to physician engagement, facility initiatives and priorities.
  • Lead and support daily workflows designed to drive clinical performance initiatives. These include, but not limited to, daily throughput/LOS workflows, MDR attendance, physician/patient rounding, provider education, data analysis and service recovery.
  • Recommend and implement improvements to the practice as it relates to KPI’s, and Client & Provider Satisfaction as established by both the SCP Health and client teams.
  • In collaboration with the SCP Field Operations team, Medical Director, establish and facilitate standing HM Committee meetings between Hospital Administration, designated facility department managers, and SCP Health HM representatives (include ED representatives if contract includes both).
  • Facilitate engagement of HM Medical Director(s) to result in meeting participation, provider recruiting and retention.
  • Availability by phone or pager for emergencies, patient complaints, high-risk patients or situations and all practice support functions.
  • Work with hospital administration to attain the group’s key clinical and practice indicators relating to quality, core measures, readmission rates, length of stay, case mix index (CMI), billing/diagnostic coding trends, and daily volume statistics.
  • Participate in organizational planning and evaluation of the program in conjunction with Medical Director and Field Operations team with collaborative communication, constructive feedback, problem solving, data analysis, operational reviews.
  • Meet regularly and assist Medical Director and Field Operations team in development of clinical protocols, order sets, workflows, best practices, engagement, etc.
  • Ensure completion of all site-specific requirements.
  • Participate in required corporate meetings, training sessions, organizational pilot programs, and cross coverage as requested.
  • Maintain a positive and professional attitude, appearance, and always conduct, and adhere to all HIPAA requirements.
  • Support value-based care goals and data/information sharing requirements.
  • Additional duties and responsibilities as requested by VP of Clinical Performance Improvement and Field Operations team.
Who/What we are looking for: 
    • 5+ years' experience as a clinician in an acute healthcare setting.
    • 2+ years’ experience leading and managing teams and/or processes.
    • Knowledge of relevant state and federal healthcare regulations.
    • Intermediate knowledge of healthcare informatics, including quality measures.
    • Experience working in a matrixed organization.
    • Case management experience.
    • Understanding of financial and budgeting processes and principles.
    • Intermediate Microsoft Office proficiency (i.e., Outlook, Excel, and PowerPoint).
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SCP Health is an Equal Opportunity Employer.