Description

•  Flexible schedules and work-from-home opportunities
•  Strong track record of providing excellent work/life balance
•  Comprehensive benefits package and competitive compensation
•  Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

• Provide world class Customer Service with professionalism with a one-call resolution approach.
• Communicate with patients by telephone, chat or email to bring resolution to unpaid accounts.
• Provide thorough, efficient, and accurate account updates on computer files for each call made or received and update record information about financial status of customer and status of contact center effort.
• Escalate accounts to the appropriate department for review.
• Meet and maintain monthly Patient Contact Center KPIs specific to the Patient Contact Center II role (Patient Satisfaction Score, Quality Assurance, and Revenue Collections).
• Counseling patients and presenting options for resolving their outstanding obligations.
• Follow-up on customer inquiries not immediately resolved.
• Follow up with Patients to ensure that payment arrangements meet the set guidelines.
• Counsel delinquent account patients to assist in finding funds to meet debt obligations.
• Work closely with our Refunds and Payment Posting Department for overpayment, missing and unapplied monies.
• Knowledge, understanding, and compliance with policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Update patient information in necessary systems.
• Perform delegated task assigned by management.
• Verify account information and takes credit card payments over the phone.
• Keep up to date on all company information and trainings
• Update Knowledge Base as needed
• Ability to navigate multiple systems during call resolution.
• Interpret EOB’s
• Insurance verification
• Must be HIPAA compliant
• Familiarity with medical insurance terminology
• Contribute to the department by helping maintain the SLA’s “Service Level Agreement”.

•  REQUIRED: High School Diploma or equivalent required, some College or Technical Education preferred with concentration on Medical Billing / Collections
• PREFERRED: Medical Billing or Coding Certificate
• REQUIRED: Two plus years previous experience Medical Collections, customer Service or Sales
• REQUIRED: One to two years of Healthcare/Insurance experience required
• Interpersonal and relationship building skills; Ability to establish and maintain positive working relationships, internally and externally.
• Resourceful; Utilizes the resources available to you. If you don't know the answer to something find out by asking questions or seeking information
• Professional integrity; Ability to work independently with a high level of professionalism, dedication and commitment
• Positive attitude and the desire to do the right thing for all customers
• Goal oriented
• Good oral and written communication skills.
• Must be detailed oriented and possess the ability to multi- task and work in fast paced environment.
• Basic typing skills.
• Basic PC skills, including Windows-based programs.
• Analytical ability; Ability to analyze contracts, interpret metrics and understand workflows.
• Flexibility; Ability to adapt to change and willingness to take on new tasks

•  Check out our LinkedIn Page
•  Like us on Facebook
•  Follow us on Twitter