Payer Services Specialist Sr - Hybrid in Dallas
Description
At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Flexible schedules and work-from-home opportunities
- Strong track record of providing excellent work/life balance
- Comprehensive benefits package and competitive compensation
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
What you’ll be doing:
Perform various responsibilities to include managing new and existing website access and username/password reset requests as well as EFT and ERA enrollments. Acts as a primary point of contact for all website access inquiries and requests, updates information regarding completed website access. Respond to questions and inquiries regarding status of requests, needed access, and any username/password requirements.
- Complete all necessary tasks to process the incoming cases received by each department within the queue.
- Monitor all incoming requests and validate that all information is appropriately documented.
- Track status of request to completion and update notes and status in the case management tool.
- Verify with case originator that access is properly working and update case appropriately.
- Identify any gaps in website access by State, Payer and Facility levels.
- Update the case management tool with all detailed information upon completion.
- Research and update any changes to website access and security needs as necessary.
- Provide Problem Resolution and ownership from case assignment to closure in all matters.
- Complete all ERA and EFT enrollments assigned by the due date.
Who/What we are looking for:
- 3-5 years’ experience in a medium-large healthcare setting.
- High School Diploma or GED
- Agility in managing multiple priorities with strong organizational and time management skills.
- Problem solving ability.
- ERA/EFT/EDI enrollment skills in a large volume healthcare setting.
- Excellent organization skills
- Advanced Excel skills.
- Good verbal and written communication skills.
- Proficient in Microsoft Office applications including Word and Excel.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Work independently utilizing documented processes and automated daily reports.
SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.
To learn more about SCP Health, please visit:
www.scp-health.com
www.scp-health.com
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SCP Health is an Equal Opportunity Employer.
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