Cash Application Supervisor - Credit Balance Team

Revenue Cycle Dallas, Texas Reference ID: JR4006-POS010043


Core Values:

Agility:  Be able to pivot from task to task and assess daily priorities. Be able to coordinate all daily and monthly tasks without losing sight of month end goals.

Respect: Treat all team members with Respect and dignity and fairness.  

Courage:  Able to assess issues within the team be it process or people and have the courage to address the issue in a timely and efficient manner.

Collaboration: Collaborate with other teams within RCS including offshore teams to ensure patient and AR issues are addressed in a timely manner.


Coordinate efforts of the credit balance team to achieve the goals set for the department.  Be personally responsible for the success and/or failures of the department.  This includes but is not limited to: 

  • Assure that all credit balance invoices are resolved in a timely manner and adhere to deadlines and due dates set by leadership
  • Work with offshore staff with questions and escalated items
  • Monitor offshore credit balance team production and quality
  • Assist employees with all work related issues and concerns
  • Assist department Manager in training and cross training of
  • employees
  • Manage PIT reports to ensure that employees are meeting the appropriate production goals and that invoices are being worked in a timely manner.
  • Manage employee’s audit scores to ensure goals are met and training opportunities are addressed.
  • Ensure that the work flow continues in the absence of the department Manager
  • Manage the administrative aspects of the department to assure:
    • Payroll is processed in an accurate and timely manner
    • Policy and procedure manuals are kept up-to-date and distributed to the staff
    • Workflow is efficient and effective
    • Manage annual and interim performance reviews
    • Manage and approve time requests/attendance
    • Manage employee related HR topics
    • A high level of morale is sustained 
  • Participate in various committees as required
  • Participate in problem resolution at all levels
  • Be a role model by exhibiting mature leadership qualities such as a positive outlook, confidentiality, respect, and team spirit.

 Knowledge, Skills, and Abilities:

  • Intermediate Microsoft Excel Skills
  • Must be extremely detail oriented and organized, a self –starter capable of tracking to deadlines and meeting goals.
  • Ability to work autonomously and as a team member, with little supervision required once a goal is assigned.
  • Excellent verbal and written communications skills.


  • High School Diploma 


  • Three or more years of experience in the Medical Billing industry
  • Knowledge of IDX billing systems (preferred but not required)
  • Previous supervisory experience (preferred but not required)