Description

•  Flexible schedules and work-from-home opportunities
•  Strong track record of providing excellent work/life balance.
•  Comprehensive benefits package and competitive compensation
•  Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

•  Accurately acquire hospital medicine charts for registration, coding, and billing
•  Maintain facility EMR access and remain compliant with all remote guidelines including patient privacy and access security.
•  Resolve outstanding Chart Resources queries for hospital medicine charts.
•  Maintain metrics and audits accurately and efficiently.
•  Complete all tasks with a performance expectation of 98% accuracy & 4-day TAT.
•  Report and publish audit findings and metrics to appropriate parties, including immediate and upper management.
•  Maintain quality standards throughout the department.
•  Maintain existing acquisition/auditing policy and procedure documents as necessary to include current coding guidelines per facility.
•  Review patient data to ensure accuracy including account number, name, visit date, and other demographic data when required.
•  Communication to all relevant support groups for follow-up and resolution of document data issues
•  Maintain daily production goals and accurate production spreadsheets.
•  Agility to back-up chart validation and other Chart Resources processes when required.
•  Collaboration in company/departmental activities, charitable initiatives, and overall corporate goals and objectives
•  Assist in training new and existing team members.
•  Identify, analyze and report finding while trending and reporting data.
•  Minimum of 2 years of chart acquisition experience
•  Responsible for mySCP Care Return from Acq visits, escalate to HM Ops as needed.
•  Analyze partner error rebuttals and respond accordingly.
•  Maintain proper record keeping of individual user quality scores.
•  Audit new users or new facilities to ensure acquisition accuracy.
•  Conducting retraining sessions with chart acquisition as requested by management.
•  Responsible for identifying acquisition error trends and escalating to management.
•  Technical aptitude to navigate relevant PreBilling systems and regular use of time management applications to manage responsibilities.
•  Understanding of MIPS requirements to properly escalate or resolve Quality queries.
•  Responsible for creating and maintaining EMR training material.
•  Proficiency in all Electronic Medical Record Systems
•  Interpret medical terminology and documentation to properly escalate or resolve provider queries.
•  Identify, report, and assist in the resolution of rare or unique events in trending data and reporting.
•  Proficient knowledge of Hospital Medicine/OBS chart components
•  Face sheet, patient demographics, insurance information
•  History and Physical
•  Discharge Summary
•  Progress Notes
•  Procedure notes
•  Physician Orders
•  Medication Reconciliation
•  Advanced Directives
•  HM Authorization
•  Echo/EKG/ECG
•  MIPS

•  You have a high school diploma or equivalent required.
•  You have an associate degree preferred not required.
•  You have a minimum of 1 to 3 years’ experience in one or all the following areas: Customer Service, Quality Assurance, research, auditing, and reporting.
•  You have experience in the Healthcare Industry
•  You have basic knowledge of Hospital Medicine/Emergency Medicine/Inpatient chart components and/or terminology.
•  You have Intermediate proficiency level in Microsoft Office™, Microsoft Excel™, Microsoft Word™ and Microsoft Outlook™ required.
•  You have experience using Kofax Capture™ or compatible application.
•  You have experience using OnBase™ or compatible application.
•  You have knowledge of Athena IDX billing system (preferred but not required)
•  You are proficient in assigned electronic medical record systems (training provided)

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