Mativ Careers

Position Title: Customer Service Intern

Location: Neenah, WI

Description:

We are looking for enthusiastic and motivated individuals to join our team as an Intern in our Customer Service department. This internship offers a unique opportunity to gain hands-on experience in a fast-paced and customer-focused environment. As a Customer Service Intern, you will be an integral part of our team, assisting with various tasks and projects that contribute to the overall customer experience. You will have the chance to develop your communication, problem-solving, and organizational skills while working closely with experienced professionals. During this internship, you will be exposed to different aspects of customer service, including handling customer inquiries, resolving issues, and providing support through various channels such as phone, email, and live chat. You will also have the opportunity to participate in training sessions and workshops designed to enhance your skills and knowledge in customer service.

responsibilities:

• Assist with handling customer inquiries via phone, email, and live chat.
• Resolve customer issues and complaints in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Maintain customer records and update information as needed.
• Collaborate with team members to improve customer service processes.
• Participate in training sessions and workshops.
• Assist with data entry and administrative tasks.
• Support the team with various projects and initiatives.
• Monitor customer feedback and suggest improvements.
• Help create and maintain customer service documentation.
• Follow up with customers to ensure their issues are resolved.
• Assist in preparing reports and analyzing customer service metrics.
• Contribute to a positive and collaborative team environment.
• Stay up-to-date with company policies and procedures.
• Provide support during peak times and special events.

Preferred qualifications:

• Currently enrolled in a college or university program.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities.
• Ability to work well in a team environment.
• Positive attitude and eagerness to learn.
• Basic computer skills, including proficiency in Microsoft Office.
• Attention to detail and strong organizational skills.
• Ability to multi-task.
• Customer-focused mindset.
• Strong interpersonal skills.
• Ability to remain calm under pressure.
• Willingness to take initiative and be proactive.
• Reliable and punctual.