OTC Process Champion

Information Technology Alpharetta, Georgia Middletown, Delaware Minneapolis, Minnesota New Berlin, Wisconsin Neenah, Wisconsin



The Order to Cash Process Champion provides process and application expertise along with the necessary leadership and energy to drive continuous improvement of core Order to Cash processes. This role will have oversight and governance of the end-to-end process cycle. The OTC process includes customer order generation, customer credit checking, order fulfillment, customer invoicing, payments, and collections. The OTC Process Champion will play a key role in end-to-end process strategy, global process design, performance monitoring, technology road map and long-range plan.

The Global Process Champion will lead engagement with Customer Service, Logistics, Trade Compliance, IBP, Finance, Business, Cross-Functional Board, Compliance, and other functional leaders. This job might be perfect for you, if:

  • You have in-depth knowledge of Leading ERP solutions e.g. SAP, Oracle, Infor LN.
  • A clear understanding of how you would want to integrate associated technologies such as tools to drive efficiency and a great user experience.
  • Would be excited to lead process workshops to define how to incorporate these kinds of tools into our global processes.
  • Love to be ‘hands on’ with the technologies you rely on


  • The OTC Global Process Champion will develop and refine the vision and strategy for the OTC end to end process area, aligned to overall company strategy, and enabling the enterprise to serve customers in a highly productive, reliable, compliant, and competitive fashion. These accountabilities include:
    • Process – document both within OTC and across other end to end processes.
    • People – oversee roles and accountabilities in the OTC process regardless of their functional reporting to ensure highly accessible and effective OTC training and development resources and processes.
    • Systems – determine where technology can be appropriately deployed and define the functionality to support the OTC process.
    • Data – ensure definition and quality of master data used in the process.
    • Performance Measurement & Continuous Improvement - Understand the OTC current state, identify deficiencies and from that base of knowledge, prioritize needs, propose future organizational needs, and gain alignment to remediation plans with milestone timing to the Cross-Functional Board. 

Other responsibilities include.

  • Own and lead the OTC process to drive standardization, compliance, automation, and continuous improvement.
  • External benchmarking to ensure process optimization and best practices.
  • Set process targets and KPIs to demonstrate performance and process alignment to business requirements.
  • Ownership of the OTC process, its documentation, and platforms to make all related information and operating discipline user friendly, easily accessible and highly effective.
  • Management of global change request approvals and transformational improvements.
  • Set operating cadence and reporting with cross-functional leadership to ensure process, guidelines and policies are respected.
  • Identify any material deviations from the process and work with the relevant cross-functional leadership to develop corrective action plans and enforce the process


A desire to drive the success of Mativ along with experience:

  • Bachelor’s degree or equivalent experience required.
  • 7+ plus years in sales and/or business operations (preferably process, customer support or services operations).
  • 3-5 years in working in an ERP (SAP, Oracle and/or Infor) environment.
  • Experienced in managing sales or customer service organization.
  • Global business and cross functional leadership and change management experience.
  • Functional knowledge of commercial and operational processes.



  • Executive presence, excellent influencing skills and the ability to communicate at all levels of the organization both orally and in written communication.
  • Strong customer focused mindset and ability to drive excellence both for internal business partners and external customers.
  • A self-starter with the ability to think, act/execute on a strategic level combined with the ability to roll up your sleeves and dive into the details.
  • Strong business process improvement orientation.
  • Experience with key analytic applications (e.g., Microsoft suite) and core business applications (e.g., CRM, SAP, Oracle).
  • Good presentation, interpersonal and communication skills
  • Project management experience, working to challenging deadlines.
  • Understanding of metrics relevant to data quality and process effectiveness.
  • Ability to drive consensus across multiple parties with conflicting views.
  • Able to proactively identify risks and weigh resulting impacts.


An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or other protected status and will not be discriminated against on the basis of disability. Mativ is committed to help individuals with disabilities participate in the workforce, and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Mativ, please email our Talent Acquisition Team at [email protected]