Vendor Relations Manager

Revenue Cycle Dallas, Texas Reference ID: JR3165-POS014764



As a part of the Vendor Management department, the Vendor Relations Manager will provide support to SCP Health Revenue Cycle Services (RCS) by maintaining a positive and productive relationship with assigned vendors. This position will provide critical analytical insights and administrative support to the four major responsibilities of the Vendor Management department, which include: centralized contract management, strategic sourcing and procurement, performance management, and relationship management. The manager will be responsible for timely, accurate, and actionable reporting to stakeholders and exercise discretion and independent make a judgement call toward conclusions supported by the data being analyzed. It is also expected that this role communicates findings to the appropriate leadership structure in a timely manner since the subject matter of the analysis often times carries a significant financial impact to the company. The associate will lead business stakeholders through the formulation of new policies, procedures, and to better streamline processes and reconciliations.



  • Position requires the ability to multi-task multiple assignments especially as it relates to analysis requests
  • A sense of urgency is needed given the significantly important nature of our Vendor Relationships and their impact on core Revenue Cycle processes
  • Must be willing to quickly respond to needs as it relates analytics around Revenue and Cost


  • Position requires a successful candidate to be willing to make independent conclusions and communicate them through the data to Director, VP, SVP, and C-Suite as it relates to vendor performance and the relationship
  • Advocacy for change supported by data to support a culture of constant improvement of operations is a requirement for this position


  • Position requires candidate to work in a professional manner no matter the situation
  • A candidate in this role will be looked upon as a subject matter expert on the processes that the vendors support. Therefore, it is important that the candidate for this role conduct business with a high standard for accuracy, ethics, and responsibility


  • This role requires constant work with all the business stakeholders in the company to deliver support for concepts, and vendor comparisons
  • A successful candidate would work with business counterparts to deliver value, process efficiency, and cost efficiency



  • Manage centralized vendor contract repository and term planning for said contracts
  • Vendor relationship management
  • Vendor process mapping and coordination of onboarding, implementation, and ongoing support of the Vendor and RCS as needed
  • Invoice approval and payment authorization
  • Provide recurring and ad-hoc analytics to leadership for vendor performance and cost tracking
  • Create metrics/scorecards to track vendor performance and expenses
  • Strategic sourcing and procurement of new revenue cycle vendors which includes ROI calculation and vendor qualification
  • Must take ownership of creation and distribution of various reports and reporting needs.
  • Must be able to execute on analysis and recommend outcomes based on interpretation of data.
  • Monitor automated and manual processes to ensure data transmissions timely and error free
  • Perform reconciliations of vendor inventory
  • Oversee daily automated and manual processes to ensure maximum efficiency and identify any areas of opportunity in the process.
  • Provide analytical, technical and account management support to vendor(s).
  • Escalate urgent vendor matters to leadership as necessary
  • Become a subject matter expert for assigned vendors

Knowledge, Skills, and Abilities:

  • Advanced proficiency in Excel
  • Proficient use of MS Word, PowerPoint, Outlook, Visio and Windows
  • Highly efficient and organized
  • Familiarity with industry concepts, practices, procedures and regulations
  • Superior verbal and written communication skills - and the interpersonal skills needed quickly to establish relationships of trust and collaboration
  • Good presentation skills
  • Display maturity and professionalism at all times
  • Consistently demonstrates a shared vision and strong alignment with manager to meet financial goals of department
  • Highly refined and effective relationship management skills
  • Consistently accountable, responsible and available
  • Must be able to work independently while demonstrating the level of detail required to complete tasks accurately and efficiently
  • Analytical skills required. Must be proficient handling large amounts of data and creating summary level analysis for leadership
  • Comfortable in advanced Excel concepts to compile data analysis
  • Excellent analytical, evaluative and problem-solving abilities

EDUCATION (Required and/or Preferred):

  • BS or BA degree required


  • Healthcare, Accounting, Finance, or MIS


  • 3-5 years' experience preferred
  • Healthcare knowledge preferred