Schneider Geospatial Careers

Description

Description

The Schneider Geospatial Product Specialist will setup new clients with Schneider Geospatial’s online asset management SaaS products, working closely with client contacts to ensure a smooth implementation. Setup activities are followed by client training, workflow documentation, and software configuration to ensure the system will successfully meet or exceed the client’s needs.

Following implementation, our Product Specialist provides excellent remote customer service for clients to ensure success with their products.  An ideal candidate will use problem solving skills to troubleshoot and resolve issues and provide user guidance related to our software products and related technologies.  

What you can expect in the role

• Direct engagement with client organizations and their users to understand their processes and integrate our software solutions to improve those processes.
• Be on the frontlines of modernizing government organizations with advanced software technologies.
• Work on small teams with an entrepreneurial attitude.

Responsibilities

• Configuration and deployment of SaaS product updates for new and existing clients.
• Project tracking and status reporting to clients.
• Respond to client calls and emails in a timely manner.
• Leverage Geographic Information System (GIS) and database technologies to deliver innovative solutions to clients.
• Train clients on how to use their Schneider Geospatial SimpliCITY software products.
• Development of documentation and other reference materials to be used for implementation, training, and support.
• Excellent communication, enunciation, and grammar skills (in the English language) are highly important.

Qualifications

• BA/BS or Certificate in Civil Engineering, Public Works/Administration, Database Administration, GIS, Geography, Computer Science, MIS, or a related field; or a relevant combination of education and experience.
• One year or more of GIS software experience is preferred.
• Two years of public works asset management implementation, training and support preferred.
• Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
• Experience with local government (county and municipal) operations, especially pertaining to infrastructure and asset management.
• Strong understanding of asset life cycle management, the impact of formal inspection and preventative maintenance programs on long-term capital programming, and the mathematics that support asset capital planning is a plus.
• Experience with Schneider Geospatial’s SimpliCITY software products is a strong plus.
• Experience with Structured Query Language (SQL) and Relational Database Management Systems (RDBMS) is a plus.
• Preference will be given to candidates located in the New England region of the U.S.