Support Specialist
Description
The Schneider Geospatial Support Specialist serves as a front-line team member providing excellent remote customer service for clients and end users of our desktop and SaaS applications, while managing many concurrent tasks. An ideal candidate will use problem solving skills to troubleshoot initial problems related to hardware and software to identify and resolve technical problems.
Why Join Us?
Our team is made up of passionate technology enthusiasts who value continuous learning and growth. You will work in a collaborative, supportive environment that fosters innovation and creativity.
Schneider Geospatial serves local governments in 34 states and reaches over 32 million users annually. As one of the most widely used GovTech providers in the country, we connect communities to land records, GIS, and other critical data resources.
Recognized as a Great Employer to Work For for multiple years, we are committed to delivering exceptional customer service and fostering a positive workplace culture. We offer comprehensive and competitive benefit packages to support you and your family.
Responsibilities
- Provide phone and email support relating to maintaining Schneider Geospatial’s web products, with a focus on our Permitting products.
- Respond to client calls and emails in a timely manner.
- Remotely connect to client machines to assist with Data ETL connection issues.
- Analyze client issues, troubleshoot the problem, and implement the solution.
- Document and record case communications.
- Manage multiple cases simultaneously.
- Ability to verbally communicate clearly with client over the phone in the English language.
- Good communication, enunciation, and grammar skills (in the English language) are highly important.
Essential Skills
- Demonstrated problem solving and analytical skills.
- Providing on-call support for multiple applications.
- Strong work ethic and proactive approach.
- Friendly, personable, and quick to establish rapport with clients.
- Efficient in Microsoft Office applications.
Qualifications
- Experience reading/writing Structured Query Language (SQL)
- Experience with reading/writing basic script programs (Python)
- Experience with Windows OS, file directory and network navigation, basic OS admin tasks.
- Demonstrated problem solving and analytical skills, with a willingness to learn new skills.
- Experience reading/writing HTML, CSS, JavaScript is a strong plus
- Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
- Experience with local government (county and municipal) operations, especially pertaining to land assessment and taxation, infrastructure and asset management, permitting and E911 is a plus.
- Experience with Schneider Geospatial’s software products, a strong plus.
- Experience with GIS, specifically ESRI ArcGIS products, is a plus.
About Schneider Geospatial
At Schneider Geospatial, our mission is to deliver innovative geospatial solutions backed by exceptional customer service. We live by a set of core values that make us EPIIC! Join us to be part of a team that is driving the future of GovTech.
At Schneider Geospatial, our mission is to deliver innovative geospatial solutions backed by exceptional customer service. We live by a set of core values that make us EPIIC! Join us to be part of a team that is driving the future of GovTech.
Schneider Geospatial is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other legally protected class.