Technical Support Representative
The Technical Support Representative (TSR) will (be):
Responsible for nsuring a high level of Customer Satisfaction.
Provide customers with post-sales Technical Support for APC's core product line and advise potential
and existing customers on product selection.
Will require an understanding of system availability concepts and APC's solutions for providing uptime.
TSR's are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.
Provides post-sales Technical Support via the phone. Ensures every interaction creates the optimal customer experience.
Assists potential customer with product selection and configuration. Identifies and routes large opportunities to sales teams for follow up and closure.