Partner Technical Support

Cavite, 40


Description

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive
environment where you are empowered to do your best and be innovative?
The Role: Partner Technical Support
This role provides pre-sales or post-sales technical support for Schneider Electric's core product line and product
selection services for North American customers.
What will you do?
- This role provides pre-sales or post-sales technical support for Schneider Electric's core product line and product
selection services for North American customers.
- Consultants are required to interpret policies and make business decisions under pressure, based on customer and
company needs to meet aggressive deadlines with minimal supervision
- Assist customers (through chat, email and phone) including Electrical Distributors, End Users, Original Equipment
Manufacturers (OEM), Consultants, and Contractors with product selection and configuration.
- Provide technical product application support for Circuit Protection, Distribution Equipment, and Industrial Controls.
Deliver technical support to sales engineer to assist in developing new business opportunities. Advocate for customer to
seek a suitable solution or work around that meets the need of the customer.
- Collaborate with internal functions such as Marketing, Engineering, and Quality.
- Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles.
Participate in company initiatives for revenue generation. Other tasks assigned by supervisor


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