• Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent loans and credit cards.
• Utilize the collection queues, auto dialer system and reports to maintain communication with members on delinquent accounts and document pertinent information appropriately.
• Contact members for repayment arrangements and coordinate receipt of payments.
•  Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed.
• Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders.  
• Stay abreast of the Fair Debt Collection Practices Act.
• Support other team members as needed.
• All other duties and responsibilities as assigned.

Minimum qualifications include:  

• Possess high school diploma or equivalent.
• Possess a minimum of 1 year of similar or related collections experience within a financial services work environment.
• Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone.
• Possess direct work experience communicating professionally and effectively both verbally and in writing.
• Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy.
• Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels.
• Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment. 
• Possess direct work experience researching, analyzing and solving difficult problems. 
• Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems.
•  Possess direct work experience performing intermediate mathematical skills.