South Carolina Federal Credit Union is currently seeking Card Operations Representative to join our team of outstanding professionals in North Charleston, SC.

Duties include but are not limited to:

• Responsible for providing superior service during every interaction with both internal employees and external members.
• Responsible for answering telephone calls related to card inquiries and issues for both internal employees and external members. 
• Responsible for researching, resolving and responding timely to card inquiries and issues or escalating to the appropriate team member or management when necessary.
• Responsible for handling debit card disputes related to fraud and non-fraud situations.
• Responsible for preparing and mailing member notifications.
• Responsible for department's record retention practices and compliance.
• Responsible for ordering and maintaining department supplies.
• Responsible for retrieval and distribution of interoffice mail.
• Responsible for ensuring all desk procedures/documentation pertaining to duties are accurate/current.
• Responsible for performing various administrative tasks as requested by management.
• Responsible for providing support for department activities as needed.
• Responsible for providing support to other team members as needed.

Minimum qualifications include:

• Possess a high school diploma or equivalent (GED).
• Possess a minimum of two years of similar or related experience in a service work environment.
• Possess the ability to provide superior member/customer service.
• Possess proficient verbal and written communication skills.
• Possess the ability to perform duties with accuracy and speed in a high-volume, fast-paced work environment.
• Possess the ability to perform work independently with minimal supervision.
• Possess demonstrated interpersonal skills and the ability to work cooperatively with others.
• Possess the ability to maintain confidential information and handle sensitive issues with tact and diplomacy.
• Possess demonstrated problem solving skills.
• Possess proficiency in Microsoft office applications.
• Possess proficient mathematical skills.

*This position is a 6-month temporary opportunity with the potential to convert to permanent employment. If selected, you will be employed through a 3rd party agency during the 6-month period. 

This position has the potential for a hybrid schedule. Per our policy you must meet the minimum requirements of highspeed internet (200MBPS download; 25 MBPS upload, 50MS or less latency, and 30MS or less jitter) and ability to be wired into router through ethernet to support required responsibilities. A data speed analyzer test will be administered, and a higher minimum speed may be required.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer

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