Financial Service Manager

Retail Sales and Service Columbia, South Carolina


Description

 

 

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South Carolina Federal Credit Union is currently seeking a Financial Service Manager to join our team of outstanding professionals at our Columbia Financial Center in Columbia, SC.


Duties include but are not limited to:

  • Oversee the Service I and II functions within the Financial Center, which encompasses navigating multiple systems to professionally perform task in person and by telephone/email with a high degree of accuracy and speed in a high-volume, fast-paced financial center environment.
    • Service II task include, but are not limited to, processing disputes/fraud and wire transfers, removing joint account owners and POD beneficiaries, servicing IRA accounts, opening/closing/maintenance of safety deposit boxes, and accepting/revoking power of attorneys, as well as conducting other Service II related task.
    • Service I task include, but are not limited to, processing monetary/non-monetary transactions, balancing cash drawers, servicing debit cards, and performing account maintenance, as well as conducting other Service I related task.
  • Support Service III staff's responsibility to assist the Contact Center when needed.
  • Promote and ensure staff professionally correspond with members or potential members, provides superior member service, identify financial needs, offer products and services that truly fit the members’ needs and build long-term relationships.
  • Meet or exceed established performance objectives and operational standards.
  • Communicate and monitor staff’s performance toward objectives and standards and provide continuous support and coaching, as well as recognition for achievements.
  • Perform administrative functions to include, but not limited to, ensuring that all drawers and the financial center are properly balanced and closed daily and conducting/participating in audits.
  • Reinforce staff’s compliance to regulations, policies, procedures and guidelines; promote the desire and importance of clean audits.
  • Ensure member issues/disputes are managed properly, to include thorough and timely resolutions and responses.
  • Maintain in-depth product/service and procedure/policy knowledge in order to assist members and support staff.
  • Properly verify members’ identification and ensure confidentiality of members’ information and assure staff’s compliance to the same guidelines.

 

Minimum requirements include:

  • Possess an associate's degree in similar or a related field or equivalent work experience.
  • Possess a minimum of three years of similar or related experience within a financial service environment.
  • Possess a minimum of one year demonstrated leadership or supervisory experience. 
  • Possess excellent verbal and written communication skills in order to communicate effectively with members and employees in person and by telephone/email.
  • Demonstrated ability to achieve individual and team objectives and coach and motivate others to emulate.
  • Demonstrated ability to develop and inspire others to enhance performance.
  • Demonstrated ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment.
  • Demonstrated ability to professionally handle member complaints with a successful outcome.
  • Demonstrated ability to analyze complicated information/situations, solve complex problems, and make sound decisions.
  • Possess team-building skills and conflict resolution skills that support and generate collaboration, commitment, harmony and equality among team members.
  • Possess interpersonal and negotiation skills.
  • Possess time management and organizational skills.
  • Possess basic proficiency in Windows based programs.
  • Possess intermediate mathematical skills performing calculations involving adding, subtracting, multiplying, and dividing.

 

 

NOTE: Relevant military experience is considered for veterans and transitioning service members.

 

Equal Opportunity Employer