Assistant Operations Manager - MIT
Description
SBM is seeking an Assistant Operations Manager to join our Manager in Training program! The Assistant Operations Manager will be responsible for assisting with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.
Are you an ambitious individual looking to advance your career as a top performer? SBM’s Manager in Training (MIT) program assists motivated individuals in developing the skills and knowledge necessary to excel in a permanent leadership position.
MIT Program
Our MIT program is a blended-learning, 90-day program focused on immersing a manager in all aspects of running a multi-million-dollar business within the facilities industry. Training takes place on-site at one of our Fortune 200 client locations and guides trainees by integrating hands-on training, expert learning, real-time feedback, and personalized advice. The program is ideal for college graduates and those seeking professional development opportunities.
Career Path
All participants must complete training to advance to a manager role where they will oversee their team. Successful completion of the program is the first step for future leadership opportunities as SBM strongly advocates the philosophy of growth from within. Most of our senior leadership team, including C-suite, Vice Presidents, and Site Managers, have completed the MIT program.
Continuous Learning & Development: The expedited training program lasts approximately three months. You will receive hands-on experience and mentorship opportunities during this training time. You’ll also drive your own learning plan that covers all aspects of managing one of SBM’s fast-paced client facilities. Upon course completion, you'll have the chance to obtain a manager position at one of our accounts.
Team Management: You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Duties include providing employee feedback, supporting team members' development, and participating in staff planning and recruitment.
Supportive Teamwork: You'll work in our fast-paced team environment, where you will provide operational support, conduct management training, problem-solve, and communicate with senior management.
Exceptional Customer Service: Strengthen customer advocacy by supporting and providing excellent customer service.
Travel Opportunities: Support new transitions and learn from other key team members nationwide.
Responsibilities:
- Assist with developing work schedules to ensure adequate service
- Prepare schedules for service personnel, assigns personnel to routes
- Assist with inspection and evaluation of establishment for program compliance, i.e., safety, quality, and service
- Assist with inventory supplies and equipment
- Investigate and promote improved equipment and methods
- Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
- Assist with implementation and execution of policies and goals
- Inspect plant and evaluate use of space and facilities
- Assist with plan, budget, and schedule modifications including cost estimates bid sheets and contracts
- Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
- Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
- Maintain a safe work environment for self and employees
- Assist with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
- Act as liaison between company, customers, clients, employees, and subcontractors
- Review correspondence concerning contractors and responds as appropriate
- Establish and maintain contact with contractors to ensure the smooth working of the contract process
- Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
- Assist with human resource concerns and issues
- Some travel may be required for this position
Qualifications:
- A.A. Degree required in Business Management, or a related field with 2+ years of experience, or equivalent combination of education and experience.
- CPR/AED/First Aid certification a plus
- Bilingual a plus
- May be required to have a valid driver’s license.
- Completed all safety and task training certification.
- May be required to be forklift certified.
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents.
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
- Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills.
- Knowledge of Microsoft Office and Computer Skills.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.
Compensation: $70,000 - $75,000 per year
Shifts: Variable including some evenings, weekends and holidays
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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