System Program Manager

Corporate Leadership Jobs Phoenix, Arizona St. Louis, Missouri Newark, New Jersey


Description

Position at SBM Management

The Systems Program Mgr is responsible for understanding, maintaining, and improving all aspects of the highly customized applications used to support day-to-day business operations. This person is responsible for user configuration and security, designing and developing new custom objects, creating reports and dashboards, and other administrative tasks on the platform.

 

Responsibilities:

  • Perform administrator functions such as user management, profiles, roles, permissions, validation rules, assignment rules, queues, licenses, capacity, and storage management
  • Partner with SBM's stakeholders to conceptualize and produce requests that align business requirements with system functionality
  • Build and maintain custom applications on the SFDC platform, including data models, business logic, user interface, and workflows
  • Create, deploy and monitor changesets
  • Perform testing of new functionality and SFDC seasonal releases
  • Prepare data files and upload the data to HubSpot using data loader and other 3rd party tools
  • Create reports in SFDC to meet operational requirements, including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization. And assist in interpreting data.
  • Execute Change Management process, including maintaining updated documentation and data dictionary
  • Lead full cycle integration initiatives between HubSpot and other applications
  • Consult with end-users to ensure that business requests can be supported with existing system infrastructure
  • Keep up to date with HubSpot releases, features, and best practices

 

Qualifications:

  • At least 4+ years of experience administering and configuring SFDC environment with in-depth knowledge of the declarative (point and click) capabilities
  • HubSpot / Certified Administrator
  • Experience designing and implementing new modules and business processes using the HubSpot platform
  • Knowledge of established HubSpot standards, best practices, and platform features
  • Expertise in building workflows using standard workflow functionality and advanced process automation techniques utilizing Process Builder and Flow
  • Demonstrated mastery of SFDC report types, analytical snapshots, and dashboards
  • Demonstrated mastery of HubSpot Data Loader and mass upload processes
  • Experience reviewing, configuring, and supporting AppExchange apps