IT Senior Program Manager

Compensation: $121,526-$182,288

Location: Remote

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. 

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

Summary:

The Senior Program Manager is a critical member of the Solution Delivery team. You will be responsible for delivering high impact projects and solutions for the business. Your responsibilities will range from aligning strategy and vision, to driving business and system requirements, to managing the overall project across multiple teams (business, engineering, QA, etc.)

As a Senior Program Manager, you will bring considerable technical, functional, and product expertise to deliver effective solutions within key lines of business, with specific focus or experience around customer journeys and user experience managing enterprise solutions. We are looking for candidate with experience in CRM, eCommerce, Loyalty, Back Office solutions, or equivalent. The PM will ensure strategic alignment from business and IT and drive full program lifecycle.

We are looking for a passionate experienced advocates with strong business acumen and technical skills, to drive and deploy new solutions helping to accelerate our digital transformation. The role will utilize exceptional customer/partner empathy, strong program, and project management skills, along with effective communication and collaboration, to successfully launch business critical solutions.

Essential Job Functions:

• Oversee groups of projects that are linked through a common organizational goal.
  • Manage programs and portfolios with multiple workstreams.
  • Integrate projects and project managers working on related workstreams.
  • Provide leadership, support and mentoring to program and project managers and business systems analysts.
  • Responsible for reviewing/updating program/project templates, tools, and processes.
• Partner with business and customer stakeholders to identify and recommend solutions to address business needs.
• Work with business and customer stakeholders to define product objectives and requirements.
  • Prioritize requirements and define scope to meet business needs in a timely manner.
  • Coordinate resources across multiple workstreams.
  • Work with or serve as a product owner in Agile/SCRUM development processes; write user stores, groom the backlog, and lead sprint planning.
  • Manage each release through the release process.

• Develop, maintain, and distribute (as appropriate) standard project management deliverables for the successful launch of a new product and serves, including implementation plan, project budget and variances, issues & action items log, meeting minutes, risk assessment and contingencies.
  • Engage in regular, effective communication with leadership, stakeholders, and internal team members.
  • Accountable for on time product deliver, product quality, cost, and operations.
• Lead vendor selection process (including RFPs and Pricing) and manage against deliverables (including SOWs, change management, approval of deliverables)
  • Create and maintain scorecards to track vendor and partner performance.
• Partner with internal and external teams to deliver on time and with the quality required.
• Ensure all business systems, IT systems and partner platforms are in place and that the business solution and technical design accurately represents the requirements.

Required Knowledge, Skills and Abilities:
 

• Clearly articulate the program scope.
• Ability to negotiate and manage without authority.
• Communicate the big picture or vision to everyone consistently.
• Be proactive in resolving challenges.
• Set realistic goals and timelines.
• Advocate for simplicity and common sense.
• Maintain the ability to work with others.
• Gain a clear understanding of the business needs and goals.
• Delegate and necessary.

Minimum Required Education, Training and Experience:

• Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent work experience
• Minimum 6 – 10 years IT experience
• 16+ years Program/Project management
• Project/Program Management Professional Certification preferred.
• Scrum Master Certification preferred.

Physical Requirements:

• Ability to lift and carry up to 25 lbs
• The ability to communicate and understand the spoken word are important as well, for example:
• Ability to express or exchange ideas by means of the spoken word.
• Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
• Ability to receive detailed information visually through written communication (both physical and electronic).

FLSA Status

• Exempt

Tools and Equipment Used:

• Laptop or Desktop computer
• Telephone
• Demonstrable knowledge of Microsoft Office products, including Word, Excel, Outlook, Visio, PowerPoint, and Project

Travel:

• 10% or less travel

We’re an equal opportunity employer:

All team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law.

Accessibility support statement:

We’re committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at: (800) 259-0004.

Candidate AI usage policy:

Savers Value Village celebrates the uniqueness of our team members. As we get to know you through the interview process, we want to learn about what makes you one of a kind, including your authentic voice, thoughts, and honest answers to interview questions. For this reason, we ask that you do not use AI to develop responses or aid you in any way during interviews or technical assessments.

Savers is an E-Verify employer 

#LI-Remote