Job Title: Senior Manager Telecommunications

Pay Range: $121,526.00-$182,288.00

Savers Benefits

Geographic & job eligibility rules may apply 

Healthcare Plans  

• Comprehensive coverage (medical/dental/vision) at a reasonable cost 
• Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)  

Paid Time Off  

Sick Pay 

Vacation Pay  

• Paid vacation time begins accruing on hire date  
• Accrual rate ranges from .019 to .038 per regular hour worked   

Holiday Pay  

• Based on position and full-time/part-time status  
• 6 paid holidays plus 1 to 2 additional floating holidays  

Team member discounts 

• Up to 50% off store merchandise  

Flexible spending accounts  

• Use pre-tax dollars for eligible health and day care expenses  

Employee Assistance Program (EAP)  

• A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance 

 Life insurance

• Company provided peace of mind and the option to purchase a supplemental plan 

 Additional Benefits 

• Annual Bonus
• Performance Merit Increases  
• Disability Insurance  
• Parental Leave    

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

The Senior Manager, Telecommunications is responsible for developing and implementing a comprehensive telecom strategy, roadmaps and policies to align with the organizational goals in additional to overseeing the design, installation, and maintenance of a company's telecommunications systems, which include telephone, data, and audio systems. The position is heavily focused on vendor management, billing accuracy, telco service delivery, and inventory accuracy (asset management). The position owns the ITIL Asset Management practice to be implemented across all Savers IT.  This role reports to the Director, IT Infrastructure.

Essential Job Functions:

• Responsible for the full lifecycle of Telco services (voice / data / cellular), meaning vendor selection, price negotiation, ongoing support, and roadmap vision for refresh / replacement.
• Manages vendor relationships to ensure alignment of expectations, negotiation of contracts, optimal processes for escalation and resolution, and overall relationship health.
• Responsible for the deployment of provided standards for site installations include new stores and retrofits specific to low voltage cabling.
• Create, maintain, and enforce standards and procedures for the department.
• Develop and manage telecom budgets, ensuring cost-effective operations without compromising quality.
• Develops and maintains telecommunications infrastructure to ensure efficient and reliable communication including structured cabling, data circuits, and other retail store systems such as registers and paging systems
• Monitor and test system performance, providing regular reports and recommendations for improvements.
• Ensure high levels of customer satisfaction with telecom services by maintaining reliable and efficient telecom systems.
• Analyze business needs to consolidate and optimize related telco costs.
• Supervise and provide training for the team.
• Ensures all systems comply with relevant laws, regulations, and organizational policies.

What you have:

• Deep understanding of telecom technologies, infrastructure, and emerging trends.
• Strong leadership and team management skills, with the ability to inspire and guide a team towards achieving strategic objectives.
• Extensive knowledge and expertise in managing carrier vendor relations and the delivery of carrier services
• Experience managing telecommunications technology lifecycle which includes product/service selection, deployment, and operational support.
• Working knowledge of MS Word, Excel, PowerPoint, and Outlook
• Demonstrated vendor management skills
• Ability to read and interpret basic construction drawings
• Working knowledge of store and field operations

• Demonstrated customer services and organizational skills
• Ability to interact with all levels of the organization
• Ability to work independently or as a member of the team
• Demonstrated project management skills
• Ability to communicate orally and in writing
• Ability to set priorities, meet deadlines and multi-task, with minimal supervision
• Ability to be detail-oriented
• Ability to work within Savers culture

Minimum Required Education, Training and Experience:

• Bachelor’s degree in telecommunications, computer science or related field, or a combination of education and experience that yields the required knowledge, skills, and abilities
• 10+ years in managing IT teams
• 5+ years of experience in structured cabling and telecommunications field

FLSA: Exempt

Travel: Less 10%

Work Type/Location: SSC Bellevue, WA.-Hybrid

Savers is an E-Verify employer