Systems Analyst

IT And Software Development Taguig, Philippines

Responsibilities:

Serve as the first point of contact to the Business Systems team
Provide support for Systems incidents and challenges escalated from the T-Brewery Network
Co-ordination of application upgrades and minor works activities with external vendors and internal teams.
System implementation and configuration for various business applications
Work closely with IT stakeholders and third-party vendors to deliver on outcomes.
Assist with continual system & process improvements
Working with the application vendors to ensure they deliver according to agreed SLA’s.
Co-ordination and resolution of technical issues as identified analysts. Escalate and triage with vendor(s) where necessary
Work closely with other members of the team to deliver IT / Business Systems projects and business deliveries.

Technical Skills:

Previous experience with POS and QSR management systems (Redcat desirable)
Strong knowledge of business application support and management in a dynamic environment
Understanding of Microsoft Windows operating systems, including basic network support
Experience with providing remote support
Excellent business communication skills with internal stakeholders and external vendors
Excellent customer service focus.