IT Managed Services Support Consultant

IT And Software Development Taguig City, National Capital Region


Description

 

To be successful in applying for this role, you will show;

 

  • Exemplary verbal and written communication skills
  • A passionate attention to detail
  • Good documentation skills, particularly in managing change
  • Strong knowledge of the following;

-          Microsoft Windows servers and desktop administration

-          Microsoft Exchange Online - Administration

-          Azure – Administration

Microsoft Defender for cloud

Cloud app Security

-          Office365

-          Citrix – XenApp, NetScaler

-          Web browsers – Internet explorer, Google Chrome, Firefox

-          Mobile devices – setup emails, install/setup apps, etc on iPhones, iPad, Android, Surface Pro etc

-          General networking – WAN and LAN

-          General Firewall – CISCO, Fortigate, Juniper

-          General Switches and routers, wireless, VPNs

-          General Storage – NAS, SAN

-          Backup software – Veeam, Backup Exec, ShadowProtect, Windows backup

-          SQL back-ups and restore

-          Virtualisation – Hyper V, VMWare

-          Antivirus – Trend Micro, Symantec Endpoint protection, Webroot (Install, maintain, clean infected viruses/malwares/Trojans)

-          Web servers - IIS, Apache

-          DNS

-          Microsoft Active Directory

-          Group Policy Management

-          Remote Desktop Services

-          SSL Certificates (applying, renewing, troubleshooting)

-          DirSync troubleshooting

  • Experience working with ticketing and monitoring tools such as Labtech and N-Able.
  • Prior experience in user technical support in a busy Helpdesk environment.
  • Strong knowledge of on-premise and cloud based deployments.   
  • Ability to remotely support multiple clients across various deployments.
  • A friendly, positive, and customer-driven attitude

IT Managed Services Support Consultant

  • We are seeking an experienced, well spoken, Support Consultant to join a high performing collaborative team. You will be required to support client desktop, server infrastructure and cloud based deployments in an active and team-based support environment. Critical to the role is your proven experience in troubleshooting and problem solving.  The varied nature of the role demands both lateral thinking and creativity to successfully resolve client issues.

 

You will be responsible for the following.

 

  • Provide 3rd level support and assistance to client end-users.
  • Ensure support cases are managed through to a confirmed resolution in a timely and efficient manner, and ensuring accurate records are kept of each support case.
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
  • Work towards the continuous improvement of the Support Team by expanding your product knowledge and internal systems awareness.
  • Provide exceptional customer services and assist in identifying areas for improved customer service and support.
  • Ensure that you understand the clients’ solutions to ensure that you can provide support for newly implemented and enhanced systems.