Client Services Supervisor (SO2)

Finance And Back Office Taguig City, National Capital Region


Description

Satellite Office is extremely client focused and committed to successful outcomes for everything we do. To achieve this, we need the very best staff, people who love what they do and want the opportunity to excel.

We are committed to building a strong culture and focus on hiring candidates that have a strong work ethic, are personable and have strong communication skills.

Satellite Office is looking for an experienced and qualified Account Management Coordinator to assist achieving our high growth targets.

KEY RESPONSIBILITIES & DUTIES

NEW ACCOUNT SETUP

  • Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding & due-diligence exercises

ONBOARDING & OPERATIONAL SUPPORT

  • Conduct onboarding for new hires and nurturing long-term client and staff relationships
  • Establish a clear understanding of the client’s tactical & strategic plans
  • Prepare client/sales visit agenda and presentations
  • Develop effective communication platforms for clients and staff
  • Any other administrative task requested on a regular or ad-hoc basis
  • Deal with client requests and troubleshoot problems

KEY ACCOUNT MANAGEMENT

  • Drive inside sales initiatives
  • Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
  • Act as an escalation point and a major advocate of the client
  • Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly & quarterly business reviews, and bi-annual pulse surveys (via phone or online)
  • Identify, develop, implement, and make recommendations on strategic value-adds (innovation)

Assistance with Client IT Requirements

  • Coordinating the management of IT and equipment Purchase Orders with Suppliers
  • Raising IT tickets for clients where necessary
  • Follow-up on installation progress or resolution of tickets
  • Maintain an inventory of purchased equipment and status

PERSONAL SKILLS & QUALITIES

  • Proactive, resourceful, self-motivated, takes initiative
  • Strong communication skills (written and spoken)
  • High service orientation.
  • Ability to meet deadlines with excellent time management skills
  • Calm, polite, and professional behavior.
  • Precise, accurate and attentive to details
  • General business knowledge.

SPECIAL REQUIREMENTS

  • Willing to work Australian hours (Sydney)
  • Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
  • Advanced knowledge of Google Doc, Sheets, Mail, Calendar
  • Experience with Australian businesses is beneficial

QUALIFICATIONS & EXPERIENCE 

  • Bachelor’s Degree from a reputable College or University
  • At least three plus (3+) years’ work experience