Category Support Officer (SO2)
Description
KEY RESPONSIBILITIES
• Ensure all orders and order changes are entered into the ERP system accurately and in a timely manner (quantity, price and allocation changes, DIFOT recording)
• Ensure all relevant customer invoicing and credits are completed accurately and in a timely manner.
• Enter order allocations to both growers/suppliers and internal packing/distribution locations as required
• Undertake timely and prompt communication to all team members/stakeholders of any supply issues or changes
• Communicate to Category teams any customer shortages/increases on orders in a timely fashion, noting that communication directly to customers will be required at times on the weekend and public holidays
• Enter weekly or monthly pricing templates into Ironbark and Thinkfresh for specific customers, including commitments when required
• Accurate recording and data entry of rejection notices and warnings
• Actioning of weekly programs from customers via CSV files and Ironbark
• Assist the Finance and Category teams in reviewing, resolving and actioning queries and disputes (for example following up POD’s and credits)
• Provide administrative and support services to the wider category team as required
• Maintain item maintenance and customer product set up in Ironbark and Thinkfresh.
ESSENTIAL REQUIREMENTS
• At least 2-3 years office administration experience
• Proficiency with Microsoft Office
• Attention to detail and accuracy
• Demonstrated ability to manage competing priorities
• Good written and verbal communication skills
• Ability to work autonomously
• Ability to work collaboratively
• Problem solving skills.
• Ability to comply with Company policies and procedures
INTERNAL CONTACTS
The position is required to communicate with:
• Category Team • Finance Team
EXTERNAL CONTACTS
The position is required to communicate externally with:
• Suppliers