Level 1 and Level 2 Support Analyst
Description
Qualifications
- IT engineering degree or similar
- ITIL V3 or ITIL 4 Foundation Certification
- Support experience with SQL Server, C#, Azure DevOps, Integration/API
- Knowledge of Asset/Auto Finance system is desirable.
- Experience with C# is desirable.
Experience
- 2+ years’ experience in Application Support in financial services or other industry
- Decent knowledge and experience in ITIL processes specifically Incidents, Problems and Change
- Strong analytical and problem-solving capabilities
- An understanding and deep empathy for working with a broad range of business stakeholders and staff, specifically to understand their challenges and deliver business outcomes.
- Knowledge of technologies (including new and emerging)
- Ability to influence business outcomes through first class written and verbal skills.
- Strong stakeholder management
- Be flexible and be part of on-call/after-hour/shift-work roster as required
- Experience with data transformation involving Common Message Models, including XML, JSON, CSV or fixed width.
- Experience with custom SDLC processes such as code versioning, packaging, test driven development (TDD), continuous integration, test automation, code analysis, and code quality metrics.