Satellite Office Careers

Description

The purpose of this role is to support the Executive team to ensure the smooth and efficient administration of the day-to-day operation of the company. This role will assist in the daily office needs and the company’s executive and operational administrative activities.

Key Area of Responsibilities;

Creating an environment of hope, dignity, health, happiness, comfort, and opportunity.

• Act in a manner to ensure that interactions with all stakeholders (internal and external) are positive, productive, professional and in keeping with the Danny Met Sally values
• Maintain privacy and confidentiality of employees, clients and participants
• Uphold and deliver the Danny Met Sally purpose and philosophy to all prospective support workers

Cultures, Values & Team Membership

• Act as a Danny Met Sally ambassador, and aim to enhance the company’s reputation both internally and externally
• Provide open, honest, and respectful feedback to the CEO, Board and senior leaders
• Be a supportive and reliable team member
• Effectively and appropriately manage conflict
• Demonstrate a high level of interpersonal and communication skills
• Demonstrate motivation and enthusiasm for your work and leaders
• Integrity: Honest, Trustworthy and Respectful with devotion to our clients and the people around us.
• Empathy: Understand every person’s specific situation and environment, sharing the feelings of that person as if we were that person.
• Creative: Being able to provide solutions “Think outside the square”. 
• Inspire: Look for every opportunity to inspire and live the purpose. 
• Bold: Advocate for people’s rights. Be confident, courageous, and accountable.
• Mindfulness: Be attentive to the needs of your clients, they may not always have the voice to express these needs to you

Daily Task

• Providing administrative support to Chief Executive Officer and Chief Operations Officer
• Managing communication, both internal and external, through phone calls, emails, and other channels.
• Generate and manage executive reporting
• Working with COO to implement, manage and monitor operational processes.
• Assisting CEO & COO with executive tasks and documentation.
• Understanding and being up to date with NDIS provider requirements
• Maintaining and organising records, documents, and files including taking meeting minutes for team meetings, board meetings, etc.
• Implementing effective filing systems to ensure easy retrieval of information. 
• Managing office supplies and ensuring that necessary equipment is functioning properly.
• Coordinating maintenance and repairs for office equipment.
• Managing calendars and scheduling appointments for CEO & COO.
• Coordinating meetings, conferences, and other events.
• Assisting with the onboarding of new employees.
• Managing employee records and documentation.
• Overseeing the physical office space, including maintenance, cleanliness, and security.
• Coordinating with external vendors for services like cleaning, security, and maintenance.
• Serving as a point of contact for both internal and external communication.
• Disseminating information within the organisation.
• Assisting in the preparation and monitoring of budgets related to office operations.
• Managing expenses and ensuring cost-effectiveness.
• Ensuring that computer systems, software, and networks are functioning properly

Organisational

• Understand and adhere to organisational policies and procedures
• Work in accordance with Danny Met Sally Code of Conduct and NDIS Code of Conduct at all times
• Consistently demonstrate our values, vision and mission 
• Complete required organisational and employment reporting and documentation in a timely and accurate manner
• Contribute to a safe and healthy workplace
• Demonstrate problem solving where appropriate
• Positively promote the employer in all interactions
• Be welcoming, inclusive and respectful of people from diverse groups and backgrounds

Role Requirements

• Previous experience in an administrative role highly regarded
• Strong knowledge of systems and programs
• Exceptional communication and stakeholder engagement abilities

Personal characteristics

• Knowledge of office admin support, systems and procedures
• A commitment to providing exceptional customer service across all channels – written, phone and face to face
• High level attention to detail and problem solving skills
• Act with honesty and integrity in all dealings