Despatch Coordinator (SO1)
- Make arrangements with transport companies.
- Organise delivery runs by days and locality.
- Book carriers, and obtain quotes as required.
- Provide a high level of Customer Service on Despatch issues such as delays, special requests, payment etc.
- Liaise with Showroom Managers to resolve issues such as, delivery and despatch of floor stock, special requests etc.
- Assist the Marketing and Design teams with coordinating showroom change overs and photo shoots.
- Ensure clear and accurate Data entry into SAP regarding payments, customer details, customer requests (including time of delivery etc.).
- Liaise with customer service team and advise of any issues relating to despatch or final payments received.
- Ensure timely mail out of receipts & couriering small items.
- Contact customers regarding delivery date and time of products.
- Resolve customer complaints.
- Engage with customers regarding delivery liaising.