Despatch Coordinator (SO1)

Customer Service And Sales Pasig City, National Capital Region


Description

  • Make arrangements with transport companies.
  • Organise delivery runs by days and locality.
  • Book carriers, and obtain quotes as required.
  • Provide a high level of Customer Service on Despatch issues such as delays, special requests, payment etc.
  • Liaise with Showroom Managers to resolve issues such as, delivery and despatch of floor stock, special requests etc.
  • Assist the Marketing and Design teams with coordinating showroom change overs and photo shoots.
  • Ensure clear and accurate Data entry into SAP regarding payments, customer details, customer requests (including time of delivery etc.).
  • Liaise with customer service team and advise of any issues relating to despatch or final payments received.
  • Ensure timely mail out of receipts & couriering small items.
  • Contact customers regarding delivery date and time of products.
  • Resolve customer complaints.
  • Engage with customers regarding delivery liaising.