Customer Service Sales Administrator (SO1)

Customer Service And Sales Taguig City, National Capital Region

Principal Accountabilities:

Provide outstanding customer service when speaking with our customers
Oversee, follow up and respond to all customer requests via phone, SMS, and email.
Communicate with jewellers to obtain details regarding a customer’s policy.
Accurately check the policy details prior to Q Report books being sent for print.
Understand the features and benefits of our products alongside all of our financing options.
Maintain accurate and timely information within Q Portal database
Oversee and action all written requests to cancel policies
Oversee and action all changes or queries relating to existing policies
Accurately track and provide status update reports to the sales & operations manager as required
Perform additional tasks as needed and/or as required
Work towards achieving agreed upon OKRs
Participate in all training and support provided by the company, this role requires the satisfactory ongoing and timely completion of Chubb compliance training via Safetrac

Skills, Qualifications & Experience:

2 years’ experience in customer service
Excellent Computer literacy – experienced in both Microsoft Office and CRM systems
Excellent time management skills and ability to self-manage and prioritise tasks
Must be detail oriented with the ability to multi-task
Superior communication skills (English, verbal and written, both internal and external to the organization)
Superior listening skills you will need to understand questions that are asked of you
Ability to problem solve and think outside of the box to meet company expectations
Experience cultivating and developing relationships with clients through non scripted conversation
Ability to work well individually, as well as part of a team
Ability to complete, accurate and timely submissions of all required paperwork and system documentation associated with client activity
Organizational skills to facilitate timely and thorough follow up on all client issues to completion