Contracts and Billing Officer
Description
Key Responsibilities
- Create, set up and maintain billing schedules, contracts and customer profiles in Nexon billing platforms
- Ensure billing accuracy and compliance with contractual terms and conditions
- Perform monthly billing reconciliations and adjustments
- Assist General Managers, Sellers, Service Delivery Managers and Operational Support teams with billing detail required for inquiries and disputes
- Generate and analyse billing reports and the associated data
- Proactively identify and contribute to continuous process improvement initiatives and best practice activities for Business Operations
- Create and/or maintain process documentation and work instructions for Business Operations routine activities
- Prepare and review invoices and credit notes for customers and document any adjustments or omissions to provide traceability
Key Skills and Qualifications
- Minimum 3 years of experience in billing, accounting or finance role
- Skills in or willingness to learn Microsoft Dynamics 365 - Business Central, Binary Stream, Inomial, Emersion, Selcom and ServiceNow software platforms
- Knowledge of billing principles, practices and standards
- Proficient with medium to advanced skills across the Microsoft Office Suite of applications
- Ability to interpret and apply contractual terms and conditions
- High level of accuracy, attention to detail and quality
- Strong numerical and analytical skills
- Excellent communication and interpersonal skills
- Customer service oriented and problem solving skills
- Ability to work independently and as part of a team
- Ability to prioritize and meet deadlines