Deployment Specialist (SO2)

IT And Software Development National Capital Region Pasig City, National Capital Region

Deploying xAccess solutions as per PelicanCorp’s standard/default application installation process
Configuring xAccess solutions as per Solution Design and/or Scope of Works documentation
Test the xAccess installation works as per the Solution Design and/or Scope of Works
Work with Level 1 & Level 2 Support to troubleshoot any operational issue related to the installation and configuration of the xAccess solutions
Work with customer to complete the installation, configuration and testing, and seek official customer sign off
Maintaining a positive, empathetic and professional attitude toward customers at all times
Communicating with customers through various channels (phone, email, online)
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with other team members as necessary
Ensure customer satisfaction and provide professional customer support
Follow communication procedures, guidelines and policies
Update product Knowledge Base

General Candidate Requirements

A professional, helpful approach when dealing with internal and external customers
Fluent in English – able to provide clear and concise written and verbal communications
An appropriate sense of urgency on important issues and a desire to deliver exceptional customer service
A high level of initiative, accuracy, efficiency, and attention to detail when working to resolve issues
A demonstrated ability to work independently, with a willingness to learn new job functions in order to assist the entire team
An ability to juggle multiple tasks with different priorities, whilst maintaining a positive attitude during sometimes stressful situations
An ability to maintain confidentiality and apply sound IT security practises when dealing with proprietary and private information
A capacity and a willingness to proactively identify and resolve latent issues
Good time management skills
Adaptable and flexible when dealing with change
Critical thinking and problem-solving skills
Team player
Great interpersonal and communication skill