Accidental Warranty Customer Service Representative

Customer Service And Sales Taguig City, National Capital Region

PRIMARY RESPONSIBILITIES & DUTIES

Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook,
Instagram, live chat, email)
Monitoring customer reviews and following up promptly for case resolution (google
review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve
customer queries & issues
Assessment and conversion of customers enquiries to potential purchases
Assist with ad-hoc digital marketing related activities for Nick Scali Online

PERSONAL SKILLS & QUALITIES

Are technology savvy with proficiency across the Microsoft suite and social media
channels including Facebook & Instagram
Have experience in retail and/or customer service, particularly managing customer
enquiries through to resolution and/or purchase
Posses a self starter attitude with an ability to work autonomously
Have a friendly disposition and a customer centric focus with an ability to problem
solve customer issues
Have a keen willingness to learn new tools and up-skill across the broader digital marketing
ecosystem
Are familiar with e-commerce and furniture experience is a plus
Are able to work on weekends and enjoy time off during the week