Customer Service & Admin Associate

Customer Service And Sales Taguig City, National Capital Region



  • Demonstrate accountability and responsibility
  • Effective communication – written and verbal
  • Strong analytical skills and attention to detail
  • Customer Service, administration and time management skills
  • Positive teamwork
  • Dependability and professionalism
  • Business Ethics

  • 100% of daily tasks set completed 
  • 90% of daily tasks set resulting in a positive outcome
  • Ensure client inboxes are accurately maintained and actioned within 24 hours
  • Call backs actioned immediately
  • Assisting in file management to be carried out as required
  • Urgent matters (dissatisfaction emails from clients, complaints or disputes) to be raised with Management asap
  • Ensure accuracy and integrity of data and maintain privacy and confidentiality of data
  • Zero Category A Critical breaches and a minimum of 90% compliance rate
  • Correspondence quality maintained at above 90%
  • Other performance targets as determined by management from time to time

  • Cannot change any current policies, systems, structures, scripts or procedures without ELT approval
  • No approval to perform refunds or write offs