Service Desk and Workplace Specialist
Description
Qualifications
- Bachelors Degree in Technology or equivalent.
Experience
- End user computing experience, supporting windows laptops, Samsung, and iPhone mobile devices.
- Experience within a Service Desk, Workplace or Call Centre environment.
- The ability to focus on and meet key Service Level targets.
- An understanding of ITIL concepts and modern service delivery concepts
- Advanced skills in process development and workflow management.
- Experience patching and updating end user devices.
- Supporting Microsoft M365 & Azure environments
- Effective written and verbal communication skills