Policy & Claims Administrator (SO2)

Finance And Back Office Taguig City, National Capital Region National Capital Region


Position Objectives:

The Policy & Claims Administrator must provide a professional service to all operations teams, customers, intermediaries and other stake holders, whilst maintaining a high level of attention to detail and customer service. The Policy & Claims Administrator will demonstrate technical expertise when actioning administrative support on claims and insurance policies in accordance with regulatory, compliance and business requirements.

Key Responsibilities:


  • Raise and action all assessment and repair invoices with warranty and motor vehicle claims
  • Complete all cancellations for insurance policies in accordance with business and regulatory requirements
  • Pursue, reconcile and remit all recoverable debt within the claim’s environment via email, phone and postal correspondence
  • Manage internal and external reconciliation requests and address any outstanding queries with recommendations to the Claims Manager
  • Collaborate with peers across the business to support change within the Claims and Customer Service environment by utilizing a coordinated approach to deliver best practice results and consistently deliver high levels of customer service to ensure Eric business goals and objectives are met.
Business Process
  • Ensure all cancellations, endorsements and policy maintenance functions are completed in accordance with business, partner and regulatory obligations.
  • Provide support where required to settle claims with a view to minimising claims costs and maximising recovery opportunities
  • Prepare and cascade outstanding new business policy reports, cancellation reports, and queries for both internal and external teams
  • Complete reporting requests as directed
  • Review and approve cancellations as per Finance Payment Run
  • Review and authorise claim payments that have been raised by the claims consultan
  • Manage Customer Service and Underwriting inboxes to ensure all customer and business partner queries are managed to a high level of satisfaction and within KP
  • Provide high levels of customer service and focus on all customer interactions (written and verbal) to ensure these result in clear outcomes.
  • Listen effectively and identify/respond in turn to all stakeholder queries to ensure claims administrative functions are actioned and resolved as per business requirements
  • Liaise on a daily basis with Eric Service Providers via email and telephone as directed by the Claims Manager
  • On a daily basis ensure all set claims work tasks are achieved.
  • Deliver upon all KPI’s in line with performance standards
Growth and Development
  • Undertake appropriate training and development to ensure a high standard of work is achieved
  •  Ensure learning record is compliant and up to date
Accountability and Extent of Responsibilities
  • Undertake appropriate training and development to ensure a high standard of work is achieved
  • Ensure to meet compliance requirements of the role inclusive of:
    • Relevant laws and regulations
    • Industry codes; and
    • Company Code of Conduct, Values, policies, procedures, and standards
    • RG146 (Tier 2) Financial Services
  • Perform other duties as required by the Claims Manager
  • 3+ years of relevant experience; Administrative, Data, Finance, Claims experience
  • Experience in claims and payment runs
  • Good communication skills both written and verbal
  • High attention to detail