Sales Specialist

Customer Service And Sales Taguig, Philippines Pasig City, National Capital Region

KEY RESPONSIBILITIES & DUTIES

Inside Sales - Existing customer that are flagged as growth.
- 2 – 10 customers each week are flagged as being an enhanced customer that will/could qualify for a reselling and loyalty customer to receive enhanced savings and growth (silver tier opportunity-micro resellers)
- Within current customer portfolio sits 1000’s of auto shops that could qualify for the silver tier.
- Deliverables
  - Follow communication and selling process to and conduct 15–20-minute presentations positioning the silver/micro reseller program.
  - Gain acceptances to the silver program each month.
  - Maintain relationships within the expected communication cadence outlined in the sales process.
Net new sales - Develop new client relationships/interest that meet the ideal customer profile for the silver program requirements.
- Communicate via omni channel and heavy outbound phone/calling to companies that have been targeted as potential new customers. Follow company sales/selling process for prospecting using provided selling technology tools.
- Research the target market and create target lists using the ideal customer profile.
- The two areas of selling will be rolled out in a phased approach.
  - Phase one is focusing on existing customers for a period time before next phase.
  - Phase two (net new selling) will be introduced once confidence of phase one gains success.

QUALIFICATIONS & EXPERIENCE

3-5 years of experience in B2B customer and/or selling experience to US and/or Western country businesses.
Experience working with small to medium businesses that are extremely busy and tight on time.
Strong Communication Skills:
- Excellent verbal and written communication abilities to clearly articulate product benefits and persuasively present upselling proposals.
Sales Acumen:
- Proven sales skills, including negotiation, closing techniques, and identifying customer needs.
Customer Focus:
- A strong customer-centric approach with the ability to build rapport and trust with existing clients.
Relationship Building:
- Ability to nurture long-term customer relationships and foster loyalty.
Data Analysis:
- Capability to analyze customer data to identify upselling opportunities and trends.
Technical Proficiency:
- Familiarity with CRM systems and sales automation tools to manage customer interactions and track sales progress.

PERSONAL SKILLS AND QUALITIES

Nice to haves