Customer Service Agent Level- 1 (SO2)

IT And Software Development National Capital Region Taguig City, National Capital Region

Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels (phone, email, online)
Acknowledging and triaging customer communication
Assess incoming inquiries and prioritize accordingly
Basic troubleshooting tasks, with view to resolve or escalate
Follow up with customers (based on SLA’s)
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with other team members as necessary
Ensure customer satisfaction and provide professional customer support
Follow communication procedures, guidelines and policie
Level 1 Operational tasks to keep systems in top health
Update product Knowledge Base when new issues are found and resolved
Contribute to team effort by accomplishing related results as needed