Business Support Administrator (SO2)

IT And Software Development National Capital Region Taguig City, National Capital Region

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Description

1.       Sales Administration

·         Supporting daily sales requirements within the quote to cash process (creating Salesforce records, chasing vendor etc.)

·         Creating quotes for the sales team

·         Requesting quotes from vendors

·         Assist with the processing of renewals (creating quotes and monitoring renewal mailbox)

·         Assist with vendor / customer correspondence by monitoring the shared delivery mailbox

·         Submit deal registrations to vendors

2.       Order Processing

·         Processing orders with vendors, reviewing and verifying relevant documents specific to the order

·         Raising internal PO’s and communicating them to accounts

·         Manage the order process at each stage with sales rep, customers, and vendors

·         Ensuring orders are accurately processed in a timely manner

·         Confirming services have been correctly provisioned with vendor – chasing up any overdue orders

3.       Customer Experience

·         Outlook In-Box Management - Checking and maintaining shared mailboxes and personal inbox ensuring any items that require attention are effectively responded to.

·         Client database management

·         Process cancellation requests and communicate them effectively to suppliers and our internal accounts team to confirm termination of clients.


 

4.       Service Delivery Support

·         Support the Assurance, Consulting & Engineering teams by assisting with project planning and resource scheduling

·         With guidance from the service managers, ensure optimal resource utilization, project execution and budgetary targets are met

·         Act as customer relationship support for professional service functions, ensuring customer enquiries are promptly addressed

·         Attend customer meetings as required to take minutes and actions

·         Monitor ongoing projects ensuring their progress is kept up to date and identify any potential opportunities or risks

·         Produce reports as needed demonstrating project health, liability, and resource utilization

·         Be a super user for our internal project management application

5.       Data Maintenance

·         Ensure Contacts and Accounts are accurately recorded

·         Maintain Account & Opportunity ownership

·         Maintain files and record management

·         Data entry

·         Perform other duties and responsibilities as required

 

Outcomes and measures

  • Duties performed within agreed SLAs (Service Level Agreements)
  • High level of quality ensuring business process are followed and accurately executed
  • Ensure compliance with general work practices
  • Demonstrate working in busy and ever-changing environment with the ability to remain flexible & meet department deadlines

 

Professional skills, qualifications, and experience

  • Previous experience in an administration assistant or business support role within a commercial environment
  • Prior experience in a project support position
  • Ability to drive project-based work and to manage tasks, schedules, deliverables, budget and project risk
  • You have prior technical experience, ideally with knowledge and understanding of the Salesforce.com platform, eco-system, and best practices
  • The Salesforce Administrator Certification is desirable but not essential
  • Proficiency in the use of the Microsoft Suite including Excel, Word, PowerPoint, and Outlook
  • Proven track record of compliance with policies and procedures
  • Strong commercial acumen as well as financial and analytical skills

 

Personal Attributes

  • Excellent communication skills at all levels - you will be required to liaise with clients, the management team, and internal staff at all levels
  • Ability to take initiative and be pro-active
  • A self-starter who can manage multiple tasks effectively within time constraints
  • An analytical ability with high attention to detail
  • Excellent problem solving and decision-making skills
  • Exceptionally well organized
  • A fast learner that enjoys learning new software, systems, and processes

 

Core Values

  • Customer Driven
  • Accountable
  • Team Player
  • Humble
  • Trustworthy

 

Health and Safety Responsibilities

All employees are responsible for ensuring the health, safety and welfare of all employees and others in the workplace:

 

  • Comply with WHS (Work Health and Safety) legislation
  • Work in accordance with safe working practices
  • Ensure that any hazard or injuries are reported to your manager
  • Environmental awareness is followed in daily performance of duties

 

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