Claims and Repairs Case Manager (SO1)
Description
As a part of the team, you will:
- Deliver exceptional experiences and service to members (being empathetic, helpful, adaptable, energetic, fun, and showing initiative). Examples include:
✔ Regular interaction with our members via email and phone, reflecting our company values
✔ Receiving and responding to feedback from members at different stages of their user experience
- Provide operational, administrative, and strategic support to the Sydney-based damage team
- Deliver prompt and easily understandable direction to external stakeholders. E.g. smash repairers, insurance companies and assessors
- Investigate photographic evidence to determine liability of damages
- Maintain a clear and concise notation for quick reporting to Sydney damage team
- Contribute to the development of systems and train others on how to interact with our members
- Create processes and protocols to ensure best practice is followed in any given damage case
What you’ll need to be successful:
- At least 2 years experience managing multi-claims, end-to-end insurance processes
- Excellent written & verbal communication skills
- Excellent resilience when dealing with distraught customers
- A strong sense of teamwork but also have the ability to work independently
- Amenable to work on rotating shifts
About the culture
At Car Next Door, we value all people for who they are and what they bring to our community. We encourage our employees to be their genuine authentic selves and know that our team, our product, and our members’ experiences are enhanced by the diversity of perspectives of everyone who works at Car Next Door. We offer equal opportunities to all applicants and promote merit and fairness in our employment practices. If you’re passionate about working with a team that is doing something amazing for our community and the environment, come as you are!