Client Services (SO2)

Finance And Back Office Taguig City, National Capital Region


Description

MAIN DUTIES & RESPONSIBILITIES 

Implementations

  • Implement Statement of Advice (SOA) recommendations
  • Action buy/sell instructions
  • Complete Manage Discretionary Account (MDA) transactions and file notes
  • Maintain client data in Xplan
  • Action withdrawals and rebalances
  • Complete rollover and account closure
  • Handle client enquires (walk-ins, email and phone)
  • Manage Term Deposits - place term deposits, circulate current rates and maturities to Advisers
  • Participate in client meetings where required
  • Process insurance lodgments and follow up outstanding requirements
  • Process account amendments with product providers
  • Complete Pension setups, payments and payment checks
  • Complete client forms g. Beneficiary Nomination
  • Assist with the set-up of Self-Managed Super Funds (SMSF)
  • Prepare simple advice documents g. execution only, term deposit letters, Record of Advice (ROA)
  • Prepare and send Implementation letters

Client Services

  • Meet and greet all clients and other visitors to the office
  • Ensure office is clean and presentable at all times
  • Action incoming mail received
  • Provide technical support for meeting room setup and pack down as required
  • Monitor generic group email addresses and action emails as appropriate
  • Answer phones / maintain voicemails / assist with inter-office overflow
  • Prepare and action monthly review, FDS/Opt-In lists
  • Prepare and send advice and other related documents
  • Prepare and send FDS and Opt-In Renewal Notices
  • Produce reporting for Advisers - pre review meeting, quarterly and ad-hoc
  • Manage client/Adviser diaries and other bookings
  • Maintain client data in group systems
  • Create invoices as requested, maintain clients paying via credit card and monitor outstanding invoices
  • Manage client withdrawals
  • Complete client application forms and other (non-advice) form lodgements
  • Follow up outstanding client authorities
  • Produce other correspondence as required
  • Assist with the handling of Insurance claims
  • Monitor and action overdue task lists
QUALIFICATIONS
  • Minimum 2 years' experience in financial services, within implementation of advice
  • Minimum 2 years’ administrative experience within a client facing service environment
  • Intermediate to advanced Microsoft Office skills (Word, Excel and Outlook)