Furniture Specialist (SO1)

Customer Service And Sales Taguig City, National Capital Region


Description

PRIMARY RESPONSIBILITIES & DUTIES

  • Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, lnstagram, live chat, email)
  • Monitoring customer reviews and  following  up  promptly  for  case  resolution (google review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues
  • Assessment and conversion of customers enquiries to potential purchases
  • Assist with ad-hoc digital marketing related activities for Nick Scali Online

 

 

PERSONAL SKILLS & QUALITIES

  •  Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & lnstagram
  • Candidate must have experience in handling furniture account or has worked with furniture products
  • Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase
  • Posses a self starter attitude with an ability to work autonomously
  • Have a friendly disposition and a customer centric focus  with  an  ability  to  problem solve customer issues
  • Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem
  • Are familiar with e-commerce and furniture experience is a plus
  • Are able to work on weekends and enjoy time off during the week